Are you passionate about delivering exceptional customer experiences and working in a dynamic, innovative environment? Do you have a strong background in customer service and a desire to make a real difference in the lives of patients, healthcare professionals, and internal customers? If so, we encourage you to apply for the Customer Service Support Representative – Outbound Lab Support role at arenaflex.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving patient outcomes and advancing medical research. Our team of passionate professionals is committed to delivering world-class customer service and support to our clients, patients, and internal customers. As a Customer Service Support Representative at arenaflex, you will play a critical role in ensuring that our clients receive the highest level of service and support, while also contributing to the growth and success of our organization.
**Job Responsibilities**
As a Customer Service Support Representative – Outbound Lab Support at arenaflex, you will be responsible for:
* Acting as a liaison between arenaflex, our customer base, and patients to ensure that all client needs are addressed accurately and efficiently
* Resolving routine customer requests with products or services via inbound, outbound calls, or the Internet
* Speaking with customers in a courteous, friendly, and professional manner using protocol procedures
* Inquiring, clarifying, and confirming customer requirements and understanding of the solution
* Providing additional customer education and information as needed
* Qualifying and establishing inbound new customers requesting arenaflex's products and services
* Working in multiple databases to research complex issues and questions
* Notifying clients of test results in a timely and accurate manner
* Reviewing test forms for accuracy and reporting any discrepancies
* Participating in activities designed to improve customer satisfaction and business performance
* Performing administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
**Requirements**
To be successful in this role, you will need:
* A High School Diploma or GED equivalent
* An Associate's or Bachelor's degree is highly desired
* Previous experience in a customer service role is desired
* Experience working in a contact center/call center environment is a plus
* Prior healthcare industry experience, such as a physician's office, medical laboratory, or hospital, is required
* Knowledge of Microsoft Office suite, particularly Excel, is required
* Experience with Salesforce.com and/or Laboratory Information Systems is preferred
* Strong verbal and written communication skills and excellent ability to listen and respond
* Must be courteous with a strong customer service orientation
* Excellent multitasking abilities are required
* Strong flexibility and the ability to manage and adapt to changing priorities quickly
* Bilingual in English and Spanish is highly desirable
**Work Schedule and Location**
The work schedule for this role will be Tuesday - Saturday, 9:00 a.m. - 5:30 p.m. (Eastern Time Zone). The hours may change/vary based on business need and/or the request(s) of your supervisor or management. During the initial training period of up to three months, the schedule will be Monday - Friday. The work location is remote, allowing you to work from the comfort of your own home.
**Pay and Benefits**
The pay range for this role is $15.00 - $25.00 per hour worked. arenaflex offers comprehensive benefits to its regular, full-time or part-time employees working 20 or more hours per week, including:
* Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable
**Career Growth and Learning Opportunities**
arenaflex is committed to the growth and development of its employees. As a Customer Service Support Representative, you will have opportunities to:
* Develop your customer service skills and knowledge of arenaflex's products and services
* Participate in training programs and workshops to enhance your skills and knowledge
* Take on additional responsibilities and contribute to the growth and success of the organization
* Collaborate with a team of passionate professionals who are dedicated to delivering exceptional customer experiences
**Company Culture**
arenaflex is a dynamic and innovative company that values diversity, inclusion, and employee well-being. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. Our company culture is built on the following values:
* Customer Focus: We are committed to delivering exceptional customer experiences and support to our clients, patients, and internal customers.
* Innovation: We are passionate about innovation and continuous improvement, and we encourage our employees to think creatively and develop new ideas.
* Collaboration: We believe that collaboration and teamwork are essential to achieving our goals and delivering exceptional customer experiences.
* Respect: We value respect and inclusivity in all aspects of our business, and we strive to create a work environment that is welcoming and supportive of all employees.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the Customer Service Support Representative – Outbound Lab Support role at arenaflex. Please visit our website to submit your application and learn more about our company culture and benefits.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and respectful of all employees. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.
**Accessibility**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility.
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