**Join arenaflex, a pioneering education technology company, as we revolutionize the way students learn and grow. Our mission-driven team is dedicated to creating innovative solutions for children who learn in diverse ways.**
**About arenaflex**
arenaflex is a leading provider of online learning solutions, committed to elevating education through cutting-edge technology and exceptional customer service. Our K-8 platforms, including Miacademy, Always Ice Cream, and Clever Dragons, and our 9-12 options, such as MiaPrep and MiaPrep Online High School, have gained a rapid following among students and parents alike. As we continue to expand our offerings and reach, we're seeking talented individuals to join our team and help us achieve our vision.
**How you'll make an impact**
We're on the hunt for exceptional customer service professionals who can shine in interactions with parents and customers. As a Customer Service Specialist at arenaflex, you'll be the face of our company, providing expert advice and support across various aspects of our website and curriculum through phone, live chat, email, and social media conversations. Your proactive, trustworthy, empathetic, and patient approach will help turn negative experiences into positive ones, ensuring customer satisfaction and loyalty.
**Key Responsibilities**
* Communicate with customers via online live chat, answer emails and phone calls, and/or respond to customers on social media.
* Analyze and anticipate customer needs and recommend appropriate solutions or products.
* Make judgment calls to efficiently resolve customer issues, ensuring satisfaction.
* Work with various teams to deliver a cohesive customer experience.
* Maintain accurate and detailed records of customer interactions and transactions.
* Collect feedback to improve our services and marketing initiatives.
**You may be a good fit if you have**
* Strong proficiency with technology and aptitude to learn new technologies and processes quickly
* Ability to type at least 45 words per minute
* Excellent attention to detail
* Strong problem-solving and critical-thinking skills
* Strong interpersonal and communication skills
* Growth mindset and motivated by constructive feedback
* Proven ability to work independently, manage schedules, and meet deadlines
* Highly motivated, proactive, and seeks opportunities for continuous improvement
* High standards of integrity and transparency
* Access to a computer/laptop (camera preferred) and reliable high-speed internet connection
**What makes you stand out**
* A minimum of 2 years of customer service experience
* Your own unique talents! Your background has given you a unique perspective and set of skills that might not be listed here but may still be transferable to this role. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.
**What you'll love about working at arenaflex**
* You'll be part of a mission-driven team dedicated to innovative education solutions for children who learn in diverse ways.
* Our 100% remote team can work from any productive location within the U.S.
* We promote flexibility and work with employees to create a schedule that works around their lives!
* Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits and chiropractic care, FSA, HSA, and life insurance.
* All employees are eligible for a 401(k) retirement plan with employer match, Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.
* You'll collaborate with colleagues on challenging and rewarding projects, and connect through community and culture events.
* Learn more by visiting our careers page!
**Schedule**
* Customer Service Specialists work 8-hour shifts, 5 days a week.
* Hours of operation are Sunday through Saturday 4:00 AM - 8:00 PM Pacific (candidates in any U.S. time zone are welcome to apply!)
* Managers work to give agents their preferred shifts as much as possible, however, shifts are typically assigned based on seniority.
**Ready to apply?**
Please start by submitting your application and resume. The hiring process varies by position but generally includes assessments, a phone call interview, an assignment, and a final video interview. Reflecting our commitment to our students, we prioritize accessibility and inclusivity within our hiring practices and team. Please contact HR if you need accommodation at any point during hiring or employment.
**Links**
* Miacademy: https://parents.miacademy.co/
* Always Ice Cream: https://parents.always-icecream.com/
* Clever Dragons: https://parents.clever-dragons.com/
* MiaPrep: https://parents.miaprep.com/
* MiaPrep Online High School: https://miaprep.com/online-school/
* Hear our CEO, Johannes Ziegler, discuss our company: https://tinyurl.com/miaplaza-CEO-video/
* Day in the life of CS Specialist Tik Tok: https://tinyurl.com/CS-day-in-life
* Careers page: https://careers.miaplaza.com/
**Job Details**
* Job Type: Full-time
* Pay: $19.00 - $23.00 per hour
* Expected hours: 40 per week
* Benefits:
+ 401(k)
+ 401(k) matching
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ Paid time off
+ Parental leave
+ Vision insurance
+ Work from home
* Shift:
+ Day shift
+ Evening shift
* Work Location: Remote