Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and making customers feel valued? If so, we have an exciting opportunity for you to join our award-winning customer service team at arenaflex, a leading e-commerce retailer in the pet industry.
As a Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional service to our customers while working from the comfort of your own home in Maine. We're not looking for order-takers or script-readers; we're searching for individuals who can engage with our customers on a personal level, think critically, and genuinely care about helping others.
**About arenaflex**
arenaflex is revolutionizing the pet industry with its fast-paced and innovative approach to e-commerce. We're a company that values diversity, inclusion, and employee growth, and we're committed to creating a culture that empowers our team members to become their best selves. Our customer-centric approach has earned us numerous awards and recognition, and we're excited to bring on talented individuals like you to join our team.
**What You'll Do**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Engaging directly with customers who contact us for a variety of topics, from helping them shop for their new pet to resolving issues with their orders.
* Researching and problem-solving to determine the best solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
* Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike.
* Engaging with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
* Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills.
**What You'll Need**
To be successful in this role, you will need:
* 2 years of customer service experience, preferably in a fast-paced environment.
* Excellent communication skills (written, verbal, and listening) in a written assessment.
* Fluency in both Canadian French (Quebecois) and English.
* Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment.
* Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers.
* Ability to adapt to change with the business needs of the company.
* Flexibility to shift schedule and work overtime as needed by the business unit.
* Must bring proven ability to maintain confidentiality and secure sensitive information.
* High school diploma or equivalent.
* Must be able to pass a background check.
**Technical Requirements**
To ensure a seamless and secure experience for our customers, you will need:
* A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
* A work area that is acceptable for webcam use.
* A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed).
* You will provide high-speed internet, and we will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
* A cell phone or tablet that can be used for two-factor authentication through Okta Verify.
**Why arenaflex Customer Service?**
At arenaflex, we're not just looking for employees; we're looking for partners who share our passion for delivering exceptional customer service. Here are just a few reasons why you'll love working with us:
* **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our team members come from diverse backgrounds and perspectives, and we celebrate what makes us unique.
* **YOU CAN GROW**: Our culture is designed to empower our team members to become their best selves, no matter their role or location.
* **YOU CAN MAKE A DIFFERENCE**: We encourage our team members to be curious, ask questions, bring ideas forward, and act like owners in everything they do.
* **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you'll have ongoing training and development, resources, and opportunities to become your best.
* **YOU WILL GET REWARDED**: arenaflex offers competitive wages, medical & dental insurance, 401k, and more. Plus, you'll have the opportunity to work with a talented and passionate team who are making a difference every day.
**Equal Opportunity Employer**
arenaflex is committed to equal opportunity and values diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
[email protected].
If you have a question regarding your application, please contact
[email protected].
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