At arenaflex, we're committed to revolutionizing the way we deliver exceptional customer experiences. As a leading retail company, we're dedicated to fostering a diverse and inclusive workplace where all employees feel valued and have the opportunity to reach their full potential. Our Contact Center is a high-volume environment that handles over 6 million contacts per year, and we're looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service.
**About arenaflex and Our Contact Center**
arenaflex is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our Contact Center is a key part of our customer service strategy, and we're committed to providing best-in-class service to our customers, stores, and associates via phone, chat, email, and other communication channels. Our associates thrive in this high-volume environment, and we're dedicated to driving results while exceeding customer expectations.
**We Invest in You!**
At arenaflex, we focus on the growth and development of our associates. We're a highly engaged team that prides itself on individual and team recognition, and we're committed to helping our associates reach their full potential. Our Contact Center is a metrics-driven environment where our associates thrive, and we're looking for individuals who are passionate about delivering exceptional customer experiences.
**Essential Job Functions**
As a Customer Care Resolution Coordinator at arenaflex, you'll have the opportunity to work from the comfort of your own home while providing exceptional service to our valued customers. Your key responsibilities will include:
* Taking a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues
* Communicating professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction
* Exceeding customer expectations by being punctual, reliable, and dedicated to making a difference
* Collaborating with our team to resolve customer issues and provide exceptional service
**Requirements**
To be successful in this role, you'll need to have:
* A minimum of 25 WPM typing speed
* Proficiency with Microsoft Office programs (Outlook, Word)
* A high school diploma or equivalent
* Successful completion of mandatory training
* Customer service experience
**Preferred Qualifications**
While not required, we're looking for individuals who have:
* Experience working in a high-volume customer service environment
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Familiarity with customer relationship management (CRM) software
**Skills and Competencies**
To succeed in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our associates grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Online training and development courses
* Mentorship programs
* Opportunities for advancement and career growth
**Work Environment and Company Culture**
Our Contact Center is a remote work environment, and we're committed to providing a comfortable and productive workspace for our associates. We're a diverse and inclusive company that values work-life balance, and we offer a range of benefits and perks to support our associates' well-being.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* $15.00 per hour
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home
* Store discount card
* Education assistance
**Work Schedule**
We offer a range of shift options, including:
* 10 hour shifts
* 8 hour shifts
* Day shifts
* Evening shifts
* Morning shifts
* Night shifts
* Weekend availability
**Weekly Day Range**
We're open Monday to Friday, and we require weekend availability.
**Education**
A high school diploma or equivalent is required.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and innovative company to join, we encourage you to apply for this role. Please visit our website to learn more and submit your application.