At arenaflex, we're dedicated to delivering exceptional healthcare experiences that put our customers at the heart of everything we do. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our Aetna Better Health members and providers, helping them navigate the complexities of Medicaid and Medicare.
**About arenaflex**
arenaflex is a leading healthcare company that's committed to transforming the way we deliver care. With a focus on innovation, convenience, and affordability, we're empowering our customers to take control of their health. Our purpose is simple: to bring our heart to every moment of your health. This guiding principle inspires our team to deliver exceptional service, every time, every touchpoint.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heartbeat of our organization. That's why we've developed our Heart At Work Behaviors, which support our purpose and drive our commitment to delivering exceptional care. These behaviors include:
* **Empathy**: We put ourselves in our customers' shoes and understand their needs.
* **Collaboration**: We work together as a team to achieve our goals.
* **Innovation**: We're always looking for new ways to improve our services and processes.
* **Accountability**: We take ownership of our actions and results.
* **Respect**: We treat our customers, colleagues, and partners with dignity and respect.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing telephone assistance to Aetna Better Health members and providers. You'll assist with a range of inquiries, including eligibility, provider changes, and requests for ID cards. We're looking for someone who is passionate about delivering exceptional customer service and has a strong commitment to our Heart At Work Behaviors.
**Responsibilities**
* Answer incoming member and provider calls and respond to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.
* Provide accurate and timely information to customers, ensuring that their needs are met and their concerns are addressed.
* Use high-speed internet connectivity with secure service via ethernet cable, as Wi-Fi is not permitted.
* Work from home and be self-sufficient, with occasional commutes to the office in Linthicum, MD when necessary.
* Meet performance standards, attendance requirements, and call quality goals.
**Required Qualifications**
* High School Diploma or equivalent GED.
* Ability to communicate effectively with members and providers orally and in written form.
* Must be able to work from home and prove to be self-sufficient.
* Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems.
**Preferred Qualifications**
* Experience working remotely in a call center setting.
* Experience with Medicaid and Medicare.
* Strong customer service skills and a passion for delivering exceptional service.
**Education**
* High School Diploma or equivalent GED.
**Pay Range**
* The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors.
**Benefits**
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
* Eligible employees may also participate in our Employee Assistance Program, which provides confidential counseling services and support.
* arenaflex provides a fully-paid term life insurance plan to eligible employees, as well as short-term and long-term disability benefits.
* We offer numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
* arenaflex employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**How to Apply**
If you're passionate about delivering exceptional customer service and are committed to our Heart At Work Behaviors, we encourage you to apply for this exciting opportunity. Please visit [arenaflex website] to learn more about our application process and to submit your application.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Application Deadline**
We anticipate the application window for this opening will close on [insert date]. Don't miss this opportunity to join our team and make a difference in the lives of our customers.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Why Join arenaflex?
At arenaflex, we're passionate about delivering exceptional healthcare experiences that put our customers at the heart of everything we do. As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of our customers, while also developing your skills and advancing your career.
Our Culture
Our culture is built on our Heart At Work Behaviors, which support our purpose and drive our commitment to delivering exceptional care. We're a team of passionate and dedicated individuals who are committed to making a difference in the lives of our customers.
Our Benefits
We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan. Eligible employees may also participate in our Employee Assistance Program, which provides confidential counseling services and support.
Our Career Growth Opportunities
At arenaflex, we're committed to helping our employees develop their skills and advance their careers. We offer numerous training and development opportunities, as well as a clear path for career advancement.
Our Work Environment
We're a dynamic and fast-paced organization that's committed to delivering exceptional care. Our work environment is collaborative and supportive, with a focus on teamwork and innovation.
Our Compensation
We offer a competitive compensation package, including a base salary and opportunities for bonuses and incentives. Our pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors.
Our Application Process
If you're passionate about delivering exceptional customer service and are committed to our Heart At Work Behaviors, we encourage you to apply for this exciting opportunity. Please visit [arenaflex website] to learn more about our application process and to submit your application.