**Job Summary:**
Join arenaflex, a leading healthcare and retail organization, as an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh). As a key member of our team, you will be responsible for providing exceptional customer service, handling high-volume client requests, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and possess excellent communication and technical skills, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a renowned healthcare and retail organization with a rich legacy of prioritizing community well-being. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments of arenaflex Boots Alliance, Inc. (Nasdaq: WBA), we strive to make a positive impact on people's lives through better health. With over 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex is proud to serve nearly 10 million customers every day. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations.
**Job Responsibilities:**
As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh), you will be responsible for:
* Utilizing arenaflex's solution information passage techniques and rules processes new patient enrollment by entering information into the proper system.
* Handling patient medication requests within HIPAA guidelines and entering refill orders for processing.
* Investigating to acquire missing medication data, and deciphering clinical abbreviations (SIG codes).
* Settling all data entry related to special cases.
* Handling correspondence to patients (inbound calls, chats, messages) and resolving outbound calls to prescribers and patients as needed.
* Settling Outsider Exceptions by inspecting, gathering data, making revisions, and resubmitting for processing as per individual plan requirements.
* Settling phone calls to guarantors and others to obtain data, gain abrogate endorsement, or otherwise settle the Outsider Exceptions.
* Providing support to Pharmacists, both those in the office and those in other areas.
* Identifying and communicating issues to senior-level staff as necessary.
**Essential Qualifications:**
* High school diploma or equivalent.
* Basic level computer skills (e.g., starting and closing a computer, using a mouse to point and click, starting and closing programs, switching between programs, saving files, printing reports, and accessing data online).
* Basic web search skills to include opening a browser, typing URLs in the address bar, using a search engine, bookmarking a website, navigating back/forward/stop buttons, and completing forms online.
* Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files).
* Ability to communicate in writing and verbally.
* 18 years old or older.
**Preferred Qualifications:**
* At least one year of pharmacy professional experience in a retail or call center environment.
* At least one and a half years of experience as a pharmacy professional with a license/registration by the state as granted by the state Board of Pharmacy or widely recognized certification organization.
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
* Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents).
* Familiarity with Spanish and English.
**Career Growth Opportunities and Learning Benefits:**
As an Experienced Customer Service Representative – Data Entry Remote Jobs (Wfh) at arenaflex, you will have opportunities to:
* Develop your skills and knowledge in customer service, data entry, and pharmacy operations.
* Work in a dynamic and supportive team environment.
* Participate in ongoing training and development programs to enhance your performance and career growth.
* Contribute to the success of arenaflex's mission to make a positive impact on people's lives through better health.
**Work Environment and Company Culture:**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture values:
* Respect and empathy for all individuals.
* Open communication and collaboration.
* Continuous learning and growth.
* Excellence in customer service and quality.
* Community involvement and social responsibility.
**Compensation, Perks, and Benefits:**
arenaflex offers a competitive compensation package, including:
* Hourly rate of $27-$35.
* Opportunities for career growth and advancement.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* Paid time off and holidays.
* Access to ongoing training and development programs.
* Recognition and rewards for outstanding performance.
**How to Apply:**
If you are a motivated and customer-focused individual with excellent communication and technical skills, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.