At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive business growth. As a leading provider of innovative solutions, we're seeking an exceptional Team Lead and Operations Manager to join our Merchant Sentiment Operations team in Tempe. If you're a seasoned people leader with a passion for developing high-performing teams, we want to hear from you.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's committed to delivering exceptional customer experiences. With a strong focus on innovation, collaboration, and employee development, we're creating a workplace culture that's both challenging and rewarding. Our team is dedicated to helping businesses thrive in a rapidly changing world, and we're looking for talented individuals who share our vision.
**The Role**
As a Team Lead and Operations Manager on the Merchant Sentiment Operations team, you'll play a critical role in driving the success of our customer service operations. You'll be responsible for overseeing daily operations, managing a team of customer service representatives, and ensuring that our customers receive exceptional service. If you're a natural leader with a passion for problem-solving and team development, this could be the perfect opportunity for you.
**Key Responsibilities**
* Oversee daily operations and long-term success of the Merchant Sentiment team
* Manage, guide, and motivate team members to achieve collective goals
* Foster team collaboration, employee development, and effective problem-solving
* Facilitate in-person 1:1 meetings with direct reports and connect with cross-functional partners
* Provide immediate support and problem resolution for team members
* Nurture a collaborative, high-talent environment aligned with company goals
**Requirements (Must-Haves)**
* ~2+ years of people leadership experience
* ~ Strong ability to thrive in a fast-paced, changing environment
* ~ Passion for developing teams and raising performance to a high talent bar
* ~ Familiarity with Salesforce, JIRA, and Workday systems
* ~ Ability to be physically present in the Tempe corporate office (in-office days determined by business needs)
**Preferred Qualifications (Nice-to-Haves)**
* Proficiency in Excel / Google Sheets
* Project Management experience
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Access to cutting-edge technology and tools
* Comprehensive training and onboarding program
**Why Join arenaflex?**
* We're a company that's passionate about making a difference in the lives of our customers and employees
* We're committed to creating a workplace culture that's inclusive, diverse, and supportive
* We offer opportunities for career growth and professional development
* We're a dynamic and forward-thinking organization that's always looking for new and innovative ways to solve problems and drive business growth
**How to Apply**
If you're a motivated and experienced customer service professional with a passion for team leadership and operations management, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, diverse, and supportive.