At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our customers' expectations. As a Customer Service Associate, you'll play a vital role in achieving this goal by delivering top-notch support to our U.S. based Bilingual (English/Spanish) customers. If you're passionate about helping others, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading company that's revolutionizing the way we interact with customers. Our mission is to be Earth's most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow and thrive.
**Key Responsibilities**
As a Customer Service Associate, you'll be the first point of contact for our customers, answering their requests through phone, chat, and/or email. Your responsibilities will include:
* Answering customer inquiries and resolving issues related to orders, delivery, products, payments, and website guidance
* Using various tools to navigate, research, and review solutions, and communicate effectively with internal and external customers and arenaflex business partners
* Gathering intelligence to prevent potential issues that may impact customer experience and delivery performance
* Working variable hours to match customer demand, including day and late shifts, and national holidays
* Collaborating with internal teams to resolve complex customer issues and improve overall customer satisfaction
**Essential Qualifications**
To succeed in this role, you'll need:
* Minimum age: 18 years old
* Right to work in Colombia
* Strong communication skills in English and Spanish (both written and oral fluency) with an English level of 85% or above
* Proficient computer skills
* Availability to work varying shifts from Monday to Sunday within the operating hours of 06 am to 11 pm
* A quiet, distraction-free workspace within a dedicated office space with a desk and chair
* High-Speed Internet (10 MGB download / 3MBG upload or better broadband connection speed using a hard-wire Ethernet internet connection (no WIFI)
**Desirable Strengths**
We're looking for individuals who are:
* Hard-working, articulate, and detail-oriented
* Friendly and customer-focused in every situation
* Able to learn quickly and adapt to change
* Comfortable multi-tasking in a high-energy environment
**Benefits and Perks**
As an arenaflex employee, you'll enjoy a range of benefits and perks, including:
* Private Medical insurance
* Private Dental insurance
* Life and Accidental Death & Disability Insurance
* Employee Assistance Program (EAP)
* Amazon employee discount
* Career Development Programs
* Lifestyle benefits and retail discounts through our Amazon Extras program
* Expert training and ongoing opportunities to learn more and develop your skills
**Work Environment and Culture**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our culture is built on the principles of customer obsession, ownership, and invention. We believe in empowering our employees to take ownership of their work, innovate, and make a meaningful impact.
**Compensation and Perks**
As a Customer Service Associate, you'll receive a competitive monthly pay rate of $2.535.750 COP. You'll also enjoy a range of benefits and perks, including private medical and dental insurance, life insurance, and employee assistance programs.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Click on the link below to start the application process. You'll need to allow 1-2 hours to complete the full application, including assessments that will evaluate your suitability for the role.
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
**Protecting Your Privacy**
Protecting your privacy and the security of your data is a longstanding top priority for arenaflex. Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.