At arenaflex, we're dedicated to delivering precision health to improve patient lives in moments that matter. As a Customer Service Associate, you'll play a vital role in providing outstanding customer service to our customers, overseas distributors, and subsidiaries, ensuring compliance at all times. If you're passionate about delivering exceptional service, building strong relationships, and working collaboratively with cross-functional teams, we want to hear from you.
**Job Description**
As a Customer Service Associate at arenaflex, you'll be responsible for providing an excellent service experience for end customers, distributors, and subsidiaries. You'll receive orders from customers, manage them in line with company policy and systems, and ensure timely shipment. You'll work collaboratively with other arenaflex departments to resolve disputes and establish close relationships with customers and commercial partners to gain their trust.
**Key Responsibilities:**
* Provide an excellent service experience for end customers, distributors, and subsidiaries
* Receive orders from customers and manage them in line with company policy and systems, following through to shipment
* Work collaboratively with other arenaflex departments for dispute resolution
* Establish close relationships with customers and commercial partners to gain their trust
* Respond to customer queries in a timely and professional manner
* Develop solid product knowledge and a strong understanding of the Supply Chain
* Work as part of a team, with a flexible and proactive approach to increase and maintain the quality of service
* Build effective relationships with other departments to understand impact to customers and service levels
* Provide knowledge and accurate information to customers
* Raise quotations for customers and distributors as requested and in line with Company Policy
**Qualifications/Requirements:**
* Some experience in customer service or customer-facing environment
* Outstanding communication skills, both written and oral
* Competent with Excel and Word
* Ability to manage self and tasks in a proactive manner
* Excellent organizational and administrative skills
* Attention to detail
* A calm and analytical approach to problem-solving
* Ability to communicate using local language and additional languages if role requires
* Ability to work the closing shift (9:30am-6:30pm EST), with a one-hour lunch break daily
**Desired Characteristics:**
* Ability to work in a cross-functional, cross-country team environment
* Willingness to work as part of a team and drive/progress individual projects
* ERP/SAP knowledge
* Fluency in Spanish is desired
**About Us**
At arenaflex, we're proud to be a global leader in the Pharmaceutical Diagnostics industry, with over 4000 employees serving 100+ countries. Our Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used in medical imaging exams to improve the visibility of organs, blood vessels, or tissues. Our products make a huge impact worldwide, supporting three patients every second.
We're committed to living and breathing our behaviors, which include:
* Acting with humility and building trust
* Leading with transparency
* Delivering with focus
* Driving ownership – always with unyielding integrity
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're dedicated to unlocking your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our total rewards are designed to support your career growth, including:
* Competitive salary and benefits
* Opportunities for professional development and career advancement
* A culture that fosters care, collaboration, and support
* A comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. We believe in:
* Empowering our employees to make a difference
* Fostering a culture of innovation and creativity
* Encouraging open communication and collaboration
* Recognizing and rewarding outstanding performance
**Compensation and Perks**
We offer a competitive compensation package, including:
* Salary: $40,800.00-$61,200.00 Annual
* Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
* Comprehensive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
**How to Apply**
If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you. Please submit your application by September 14, 2024. We're an equal opportunity employer and welcome applications from diverse candidates.