At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of hygiene and healthcare products, we're committed to making a meaningful impact on society and the environment through our sustainability efforts. Our team is dedicated to creating a positive and inclusive work environment that celebrates diversity and promotes equal opportunities for all.
**Join our dynamic team at arenaflex and become a part of our mission to provide outstanding customer support!**
**About arenaflex**
arenaflex is a renowned company that produces hygiene and healthcare products trusted by people worldwide for generations. Our commitment to sustainability and making a positive impact on society drives our business decisions and actions. We're proud of our global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets.
**Our Values**
At arenaflex, we live by three core values that guide our actions and decisions:
* **We Care**: We're passionate about customer support and strive to achieve and exceed targets to deliver a high-quality level of consumer service.
* **We're Curious**: We take a proactive approach to problem-solving and have a "can do" attitude, always looking for innovative solutions.
* **We Achieve Together**: We believe in strong teamwork, contributing to personal and team targets/SLA while working towards common goals.
**Job Summary**
We're seeking an experienced Customer Service Agent to join our team, providing exceptional support to our clients in Finnish and English. As a key member of our customer support team, you'll work collaboratively with consumers to answer product information requests, resolve queries, and deliver client-centered resolutions in a timely manner. If you're passionate about delivering outstanding customer service, have a genuine passion for problem-solving, and are fluent in Finnish and English, we'd love to hear from you!
**Key Responsibilities**
* Collaborate with consumers to answer product information requests and resolve queries in a skillful and professional manner
* Deliver exceptional, client-centered resolutions in a timely manner
* Offer an omnichannel service to our consumers via telephone, email, chat, and social media
* Develop a sound understanding of the products and services offered by arenaflex
* Embody our company values and act as a brand ambassador
**Requirements**
* Fluent level of Finnish with exceptional grammar and spelling skills
* High level of English (both written and spoken)
* Genuine passion for delivering outstanding customer service
* Ability to deal with sensitive calls with empathy
* Strong administrative skills with a keen eye for detail
* Professional outlook and proactive approach to problem-solving
**Benefits**
* Start date: 2nd of April, 2024
* Contract: Permanent (1-month probation)
* Part-Time: 20 hours/week
* Working days/hours: Monday to Friday, 11:00 am to 15:00 pm
* Salary: €8,993.72 gross per year
* Bonus: Additional incentives for top performers
* Holidays: 24 days holiday per year
* Paid bank holidays + 1 extra day in lieu
* Work From Home
* Training: 2 weeks (Monday to Friday, full-time) from the office
**Additional Benefits**
* Best-in-class people engagement activities and programs
* Ongoing training and development opportunities to cultivate a new and exciting career in a high-growth environment
* Employee Assistance Program - Free, confidential, and impartial guidance and support
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
* Option to sign-up for Discounted Private Health Insurance
* Referral Program: Bring a Friend and get a Referral bonus
* Access to LinkedIn specialised training & courses
**Who We Are**
arenaflex is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. Our commitment to creating an open workplace, celebrating diversity in all forms, and providing equal opportunities is at the heart of everything we do.
**100% Remote**
Join our team and enjoy the flexibility of working from home while being part of a dynamic and supportive team. Apply now and become a part of our mission to deliver exceptional customer experiences!