Introduction to blithequark
At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our community of people anticipates, leads, and believes that listening is where learning begins. In crisis and in celebration, we come together, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a place to share your ideas freely, learn, grow, and thrive, blithequark is the perfect fit for you.
About the Role
As a Customer Sales and Service Representative at blithequark, you will deliver an exceptional customer experience, leveraging your superior sales and customer service skills and excitement for technology. You will be the go-to person for customers who have questions or issues, providing them with timely and effective solutions. With America's fastest and most reliable network, you will have the opportunity to make a real difference in people's lives, connecting them to what matters most.
Key Responsibilities
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about blithequark products and services.
- Verifying service order accuracy and completeness and making corrections/changes as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging with customers on the phone.
What We're Looking For
You are a true consultative salesperson, energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations, and you take real ownership of customer concerns, driven to provide exceptional customer service.
Essential Qualifications
- Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
- Experience working in a fast-paced, dynamic environment.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in empowering our employees to reach their full potential. We offer a range of training and development programs, including on-the-job training, mentorship, and career advancement opportunities. You will have the chance to work with a talented team of professionals, learning from their experiences and sharing your own knowledge and expertise.
Work Environment and Company Culture
Our work environment is collaborative, inclusive, and dynamic. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our company culture is built on a foundation of trust, respect, and open communication, and we are committed to making a positive impact in our communities.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $579.50 to $1,718.00 weekly, depending on your location and confirmed job-related skills and experience. Our benefits package includes health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. We also offer a range of perks, including flexible working hours, remote work options, and opportunities for professional growth and development.
Conclusion
If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for the Customer Sales and Service Representative position at blithequark. As a member of our team, you will have the chance to make a real difference in people's lives, connecting them to what matters most. Don't miss out on this opportunity to join a dynamic and inclusive team and take your career to the next level. Apply now and become a part of the blithequark family!
Apply Now