At arenaflex, we are committed to delivering exceptional customer experiences and driving business growth through innovative sales and merchandising strategies. As a key member of our US Sales team, the Customer Retail Manager (CRM) will play a vital role in representing the total arenaflex portfolio and pursuing business strategies that drive revenue, distribution, and share growth.
**Job Description**
Job Summary
We are seeking an experienced and results-driven Customer Retail Manager to join our team in Chicago, IL. As a CRM, you will be responsible for driving the selling, merchandising, and distribution efforts at the store level, ensuring customer agreements are executed and upheld, and driving distribution and share growth through shelving, new item, void closure, and reset activity. You will also be responsible for selling against promotional and incremental opportunities to achieve revenue targets, price monitoring and management, direction, monitoring, and assistance of agency relationships at the store level, and partnering with the arenaflex Customer Sales Management team to align on retail-specific priorities and expectations.
Key Responsibilities
- Develop, enhance, and leverage field customer relationships to drive business growth and revenue targets.
- Execute sales and shelving strategies to achieve and surpass revenue, distribution, and share targets for all assigned customers.
- Ensure effective execution of customer agreements and promotional programs, and maintain an effective communication process with agency counterparts to ensure alignment and execution of retail priorities.
- Work in a team environment with Account Leads and team leadership to maximize growth opportunities, foster thought leadership through strong engagement and effective communication, and display a growth mindset through best-in-class execution while elevating and influencing others.
Expected Experience and Required Skills
- Ability to work with autonomy with minimal supervision, and a valid driver's license with a favorable driving record.
- Ability to be present and working in stores as early as 7:30 AM Monday – Friday based on business needs, and be available to work during the weeks leading up to days of critical business need (national holidays plus the big game).
- Exemplary interpersonal skills and ability to communicate, negotiate, and build relationships with key contacts both internally and externally (all levels of management/associates).
- Ability to use statistical skills to identify, evaluate, and communicate category performance and store results/opportunities.
- Previous selling, merchandising, or customer service experience is preferred, but also open to candidates with a proven history highlighting their ability to drive and deliver exceptional business results.
- Keen interest in sales and merchandising, and experience in the Consumer Packaged Goods (CPG) Industry, particularly in the grocery channel, is highly preferred.
- Ability to demonstrate prioritization skills and multi-tasking capabilities.
Work Environment and Schedule
This position is considered a Field-based environment, requiring frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, this role requires the ability to work a salaried, exempt schedule to best execute against customer and internal expectations.
Physical Requirements
Physical demands include but are not limited to:
- Operating an electronic and viewing screens for ~100% of work schedule.
- Lifting materials with a maximum weight of 50lbs.
Total Rewards and Benefits
At arenaflex, we offer a comprehensive Total Rewards philosophy that provides a meaningful and flexible spectrum of programs to support our diverse workforce and their families. Our benefits include:
- Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future.
- Wellbeing programs that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
- Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments.
- Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training.
- Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs.
- Financial – 401k, Life, Accidental Death & Dismemberment, Disability.
Compensation and Bonus
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The new hire base salary range is $68,900.00 – $86,100.00, and this position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact
[email protected] for assistance.
If you are a motivated and results-driven individual with a passion for sales and merchandising, we encourage you to apply for this exciting opportunity to join our team at arenaflex.