At arenaflex, we're passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we're committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at arenaflex and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
**About the Role**
As an Experienced Customer Collections Account Representative at arenaflex, you'll be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. You'll be a creative problem solver, results-oriented, and empathetic customer partner who connects, navigates, influences, and provides solutions. If you're energetic, enthusiastic, and have an engaging personality, this is the career for you!
**Responsibilities**
As a Customer Collections Account Representative, you'll be responsible for:
* Complying with all specified FDCPA, state, and city laws and provisions, as outlined in the arenaflex Compliance with FDCPA and State Collection laws Statement, the arenaflex A/R Training program, and the FDCPA Test
* Making arrangements with customers to pay balance in full or set up the best possible arrangements
* Documenting all collection activity in the client/arenaflex system in a concise and accurate manner
* Correcting any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
* Maintaining good public relations
* Coping with high-stress environments caused by speaking with emotional callers
* Adhering to Company attendance, punctuality, and meal and rest break requirements
* Maintaining concentration and focus in order to meet performance goals
* Reacting positively to an ongoing, changing environment
* Demonstrating the ability to handle pressure when attempting to meet deadlines and performance goals
* Maintaining good working relationships with assigned supervisors and coworkers
* Working safely without presenting a threat to self or others
* Performing additional duties as required by management
**Qualifications**
We're looking for candidates who possess:
* A high school diploma or equivalent
* The ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
* Computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
* Superb attendance, so you can be there when our customers need us
**What We Offer**
As an Experienced Customer Collections Account Representative at arenaflex, you'll enjoy:
* Paid Onsite Training
* Medical, Dental, and Vision Insurance
* Paid Time Off
* Employee Discounts
* Full-time, non-seasonal employment
* Career Advancement
* Early access to earned wages via PayActiv
* Access up to 50% of earned wages (capped at $500 per pay period)
* Salary Range: Up to $15.56/hour - pay is determined by scope of responsibility within the role, your experience, location, and other job-related factors
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional services and making a positive impact in the lives of our customers. We believe in the importance of work-life balance, and we offer a range of benefits and perks to support your well-being.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Note**
All job offers are contingent upon:
* Fingerprinting
* Drug Test
* Background check
* Citizenship/residency verification
* Candidate must have any Treasury debt paid in full or on an approved arrangement before hire