At careerzynith, we're passionate about providing unparalleled customer service that exceeds our guests' expectations. As an Experienced Customer Care Agent, you'll be the face of our company, interacting with guests who have pre-paid vacation packages and helping them plan their future travel adventures. If you're a customer service enthusiast with a knack for problem-solving and a passion for delivering exceptional experiences, we want to hear from you!
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the hospitality industry. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for guests and businesses alike. As a member of our team, you'll be part of a dynamic and supportive environment that fosters growth, learning, and collaboration.
**Responsibilities**
As an Experienced Customer Care Agent, your primary responsibilities will include:
* Providing engaging customer service in an inbound Call Center environment, responding to calls from guests who have pre-paid vacation packages and helping them arrange their future travel plans.
* Selling package upgrades that align with guest interests and influencing guests to book certain property locations/months according to established goals.
* Assisting with payments and costs associated with new sales, packages, or upgrade purchases, as necessary.
* Answering calls from visitors requesting date changes, asking about package specifics, and inquiring about their impending vacation.
* Verifying all trip and tour specifics related to each package and providing pertinent information on their stay.
* Assisting travelers with any issues they may encounter before or after departure as part of their trip package.
* Maintaining the confidentiality and protection of all personal information about our business and guests.
**Requirements**
To succeed in this role, you'll need:
* A High School Graduate/GED or equivalent experience.
* A strong sense of customer service, with enthusiastic, upbeat, and professional behavior.
* Proven comfort operating in fast-paced environments with performance metrics.
* Dedication to providing positive experiences for our customers and co-workers.
* Eager, self-motivated, and a problem solver, able to follow defined processes but exercise independent judgment.
* Excellent oral and written communication skills, basic digital literacy, and the capacity to operate multiple systems simultaneously.
**Nice-to-Haves**
While not required, we're looking for candidates with:
* Timeshare/hospitality background experience.
* Inbound/Outbound Call Center Environment experience.
* Proficiency in Microsoft Office, including Outlook and Word.
**Benefits**
As an careerzynith team member, you'll enjoy:
* A driven base pay plus monthly performance incentives.
* Access to DailyPay*, allowing you to get your earned pay any time before payday.
* Comprehensive Medical, Dental, and Vision benefits starting on Day One.
* A Generous Vacation Time Off Program and Paid Sick Time.
* GO Hilton Discounted hotel rates worldwide.
* Tuition reimbursement programs.
* Recognition Programs and Rewards.
* Internal Growth and Career Pathing opportunities.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a supportive and inclusive work environment that fosters growth, learning, and collaboration. Our team members enjoy:
* A dynamic and fast-paced Call Center environment with opportunities for growth and development.
* Regular training and development programs to enhance your skills and knowledge.
* A collaborative and supportive team culture that encourages open communication and feedback.
* Recognition and rewards for outstanding performance and contributions.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals at careerzynith.
Apply for this job