Introduction to blithequark
blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.
Job Overview
We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for performing information section and patient enrollment, answering high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour.
Key Responsibilities
- Utilize blithequark's solution information section strategies and rules to process new patient enrollment by entering data into the proper system.
- Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
- Investigate to obtain missing medication data and interpret clinical abbreviations (SIG codes).
- Resolve all data entry-related exceptions.
- Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as necessary.
- Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements.
- Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
- Provide support to Pharmacists, both those in the office and those in different locations.
- Identify and communicate issues to senior-level staff as appropriate.
Essential Qualifications
- High School Diploma or GED.
- Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
- Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
- Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
- Ability to communicate effectively in writing and verbally.
- Must be at least 18 years old.
Preferred Qualifications
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services and assessment of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
- Fluency in Spanish and English.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to acquire new skills and knowledge, including a dynamic professional license or certification within the first 90 days of employment. You will also have access to ongoing training and development programs to help you advance in your career.
Work Environment and Company Culture
blithequark is an Equal Opportunity Employer, including disability/veterans. We are proud to offer a diverse and inclusive work environment that values the contributions of all employees. Our company culture is built on a foundation of respect, integrity, and a commitment to excellence. We believe in creating a positive and supportive work environment that allows our employees to thrive and grow.
Compensation, Perks, and Benefits
As a Call Center Representative at blithequark, you can expect a competitive salary of $25-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off. You will also have access to a range of perks and discounts, including discounts on blithequark products and services.
Conclusion
If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy services, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a critical role in providing exceptional customer service and support to our patients and customers. Don't miss out on this chance to advance your career and make a difference in the lives of others. Apply now to become a part of the blithequark team!
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