Event & Operations Coordinator (Remote- based in Vietnam)

Visit.org is looking for a passionate and ambitious Event & Operations Coordinator, located in Vietnam, to join our team remotely in a dual capacity spanning both event coordination and Shopify order fulfillment support. The Event & Operations Coordinator is a hybrid role combining event coordination and Shopify order fulfillment support. This person will manage event booking requests and daily communications with corporate, nonprofit, and internal stakeholders to ensure seamless event planning and execution, while also partnering with the logistics team to keep fulfillment operations running smoothly and orders processed accurately and on time. The ideal candidate brings an entrepreneurial mindset, strong attention to detail, and the energy to build and improve processes in a fast-paced, mission-driven environment.

Please note: This is a temporary 3-month contract and may lead to a long-term role based in Vietnam, up to 40 hours per week.  The working hours are 12 pm - 9 am GMT+7 (with adjustment based on team meetings).

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it.  We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefiting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, HubSpot, Hewlett Packard Enterprise, and more.

Responsibilities: 

• Facilitate all event booking requests from corporate partners and the account management team
• Manage daily communications with nonprofit organizations to confirm booking details
• Coordinate event details and changes with internal and external stakeholders.
• Communicate with corporate partners to ensure the collection of pertinent event-level information.
• Draft room layouts, provide suggested floor plans, and prepare event-level execution.
• Learn and become an internal expert on our experiences offered on the Visit.org platform. 
• Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics.
• Train, onboard, and prepare our on-site events team. 
• Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made. 
• Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled.
• Provide immediate support for our clients and team on the ground.
• Potential for local travel for nearby on-site events, if willing!

• Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays.
• Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution.
• Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.