Tangent is a startup focused on simplifying the job search process by connecting applicants directly with mentors in their desired companies. They are seeking an Entry-level Customer Success Manager responsible for building strong relationships with customers to ensure satisfaction and retention while utilizing the company's product or service.
Responsibilities
- Building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service
- Combining customer support, account management, and proactive engagement to drive satisfaction, retention, and growth
Skills
- You must be able to work in the US without needing sponsorship/visa
- Be able to work in office or hybrid in NYC
- Excited by the opportunity to connect with mentors and get referred
- Strong relationship-building, problem-solving, and communication skills are essential
- Experience in account management, customer support, sales, training, and project management translates well into a Customer Success role
- Highly proactive and willing to learn
- Excellent communicators (written or verbally)
- Happy working in a fast-paced environment
- Natural relationship-builders
- Motivated and driven to achieve outcomes
- Backgrounds in consulting, SaaS, or marketing can also be valuable, especially if they involve helping clients achieve their goals
Company Overview
Making employee referrals work for everyone It was founded in 2022, and is headquartered in London, England, GBR, with a workforce of 2-10 employees. Its website is https://www.jointangent.com/.