Gallagher is a trusted partner to organizations navigating important people decisions, helping clients build better workplaces. The Employee Benefits Counselor is responsible for day-to-day customer service and enrollment of designated client accounts, ensuring effective communication and problem-solving with clients regarding employee benefit-related questions.
Responsibilities
- Talk with client employees and HR contacts by phone concerning employee benefit related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
- Answer and file various email questions of participants and HR contacts through multiple email boxes
- Key client employee enrollment data into internet-based computer system using established office procedures
- Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner
- Process client employee changes and terminations following established office procedures
- Track open carrier or client employee issues and report on progress toward completion
- Assist client contacts with general insurance rules and compliance
- Review benefit communication material for accuracy and completeness
- Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers
- Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met
- Maintain composure and effectiveness under pressure in a deadline driven environment
- Perform other duties as assigned
Skills
- High school diploma and a minimum of 1 year of customer service experience
- Strong typing and basic computer skills
- Call Center experience required
- Outstanding verbal communication skills and attention to detail
- Strong PC skills with the aptitude to learn new systems
- Knowledge of health, life, disability, FSA, and HSA plans preferred
- Life and Health Insurance License and/or obtain within 90 days
- Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Gallagher is an international insurance brokerage and risk management services firm. It was founded in 1927, and is headquartered in Rolling Meadows, Illinois, USA, with a workforce of 10001+ employees. Its website is https://www.ajg.com/.Company H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships, with 58 in 2025, 31 in 2024, 32 in 2023, 45 in 2022, 36 in 2021, 15 in 2020. Please note that this does not guarantee sponsorship for this specific role.