About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team
Global Customer Effectiveness is committed to providing customer training programs designed to empower our partners and customers. Through close collaboration with sales and instructional design team, we develop learning experiences that are tailored to customer needs and business objectives. Our priority is to address customer training requirements in a manner that promotes adoption and delivers measurable outcomes. By designing training programs aligned with customer goals, we foster meaningful engagement with our solutions, resulting in stronger relationships, increased adoption, and sustained long-term value.
About the Role
As the Education Program Manager, you will manage our LexisNexis® Risk Solutions customer training programs. In this role, you will lead the design, development, and execution of high-impact training initiatives for strategic accounts across multiple business units. This role combines customer success, go-to-market strategy, and global enablement to deliver effective education programs that create measurable value for customers.
You will partner closely with cross-functional stakeholders to align customer education efforts with broader business objectives, while leading project teams to deliver scalable, high-quality training experiences that drive customer effectiveness worldwide.
Define and drive customer education programs that support strategic accounts and go-to-market initiatives across business units
Develop and implement strategic plans for our top-tier customer programs aligned with business priorities and organizational objectives
Coordinate training programs with key go-to-market goals so that customers are well equipped to benefit from new product features and solutions
Lead end-to-end program management for global customer education initiatives, from intake and planning through delivery and evaluation
Manage a portfolio of 10-15 complex projects simultaneously, spanning multiple vertical markets
Partner with product, customer success, sales, marketing, instructional design/content development, and regional teams to ensure program alignment, execution, and impact
Manage timelines, dependencies, risks, and stakeholder expectations across multiple concurrent projects
Lead and manage cross- functional teams to ensure the successful and timely delivery of program outcomes aligned with business needs
Monitor program performance and participant feedback to identify areas of improvement and make data-driven decisions to enhance customer experience
Align education initiatives with business priorities, customer lifecycle needs and revenue goals
Foster a culture of accountability, collaboration, and innovation within the project teams
Remain current with industry trends, emerging technologies, and best practices in program management
Qualifications:
5+ years of experience in program management, customer education, enablement or related roles
Bachelor’s degree in technology or business, or 6 years of related work experience
Customer-focused mindset with the ability to align programs to business and customer outcomes
Proven ability to lead complex cross-functional programs across multiple teams or business units
Experience working with strategic or enterprise-level customers
Demonstrated ability to manage multiple initiatives simultaneously balancing priorities and deadlines
Experience supporting go-to-market strategies
Strong leadership, communication, and interpersonal skills; able to influence and align cross-functional stakeholders
Excellent organizational and problem-solving skills; proficient in project management tools and software
Ability to identify and scope process improvement opportunities through financial, statistical, and logic-based analysis
Ability to work independently; a self-starter who can define and manage their specific day-to-day work efforts
PMP certification or Six Sigma Green/Black Belt preferred
Travel is not expected but may occur based on business need
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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