Director of Product Management

Location: USA  Remote Status: Fully Remote (#LI-Remote)

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview

Our goal is to solve "AI Paralysis" for the enterprise by establishing Syntrix as the industry's leading Strategic AI Assurance Platform. We are seeking a Director of Product Management to be the single-threaded owner and go-to person for the Syntrix product.

This is a critical leadership role that sits at the intersection of product strategy, AI innovation, and customer trust. You will be responsible for the entire product lifecycle, from defining the vision and strategy to overseeing its execution and market success. You will lead a team of product managers and designers, including hiring for the Product Designer role focused on our AI Simulation & Governance portfolio. This role is instrumental in shaping the future of AI adoption for our customers.

 

You Will: Key Responsibilities & Impact

• Product Strategy and Vision: Define and articulate a clear, compelling product vision for Syntrix, establishing it as the definitive platform for AI Predictability and Operational Readiness.
• Roadmap Development & Execution: Own the end-to-end product lifecycle. Develop and manage a data-driven roadmap that balances long-term vision with agile execution, prioritizing initiatives based on customer needs, market trends, and strategic goals.
• Team Leadership and Mentorship: Lead, hire, and mentor a high-performing team of product managers and designers. Foster a culture of innovation, accountability, and customer-centricity to deliver cohesive, human-centered experiences.
• Cross-Functional Leadership: Serve as the primary partner for Engineering, AI Research, Design, Marketing, and Sales leaders to ensure seamless product development, launch, and adoption. Drive alignment on the Syntrix strategy across the entire organization.
• Go-to-Market & Customer Focus: Partner with Product Marketing to define the go-to-market strategy, messaging, and positioning. Engage deeply with enterprise customers to understand their challenges with AI adoption and translate those insights into impactful product requirements.
• Thought Leadership & External Engagement: Represent LivePerson externally as a thought leader in AI Assurance. Communicate the product vision and value to customers, industry analysts, and at public events.

You Have: Required Skills & Qualifications

• Advanced Degree and Experience: A Master's or Ph.D is a must.
• Product Leadership Experience: 10+ years of product management experience, with at least 3-5 years in a leadership capacity managing and mentoring a team of product managers and/or designers.
• Enterprise & AI Domain Expertise: A proven track record of delivering successful enterprise SaaS products in AI/ML, data analytics, or developer-focused domains. Must possess a deep understanding of the barriers to enterprise AI adoption and a strong technical grasp of modern AI technologies, including LLMs, Generative AI, and simulation platforms.
• Strategic and Visionary Leadership: Demonstrated ability to develop and execute a strategic product vision, balancing long-term goals with the immediate needs of the business and customers.
• Proven Track Record of Shipping AI Products: A strong history of leading AI projects from conception to successful deployment as customer-facing products, with a focus on creating tangible business value.
• Strong Business Acumen and Customer Focus: Experience in a customer-facing role, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences, and a proven ability to partner with sales and other business units to drive customer success.
• Cross-Functional Collaboration: Tangible experience working effectively across different departments and with various stakeholders, from sales and marketing to legal and compliance, to ensure the successful and responsible deployment of AI technologies.

Nice to Have:

• Experience with AI Governance, Risk, and Compliance (GRC) frameworks.
• Experience with call centers, such as human agent training, bot agent verification, as well as applying AI agents in call centers.
• Experience designing and launching products for technical users, such as developers or data scientists.

The salary range for this role will be between $210,000 - $230,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.

Our Benefits & Perks

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

Health & Wellbeing

• Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.

Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.

Financial Security & Growth

• 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)

HSA & FSA Plans:  To help you plan for health related expenses on a pre-tax basis

• Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
• Additional Insurances: Basic and supplemental  life insurance,  Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
• Development: Access to internal professional development resources.

‍ ‍ ‍ Time Away & Family Support

• Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
• Paid Public Holidays.
• Generous Parental Leave Policy: Including maternity/paternity support and fertility services.

Workplace Flexibility

• Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.

Why You’ll Love Working Here

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

Belonging at LivePerson: Equal Opportunity Employer

We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.

Accessibility Commitment

LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

Important Candidate Notice

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.

Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]