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Director of Growth & Operations
Location Remote
Time Zone Core Hours: 10:00 AM – 3:00 PM Central Time (CT)
Role Overview We are hiring a Director of Growth & Operations to lead a pivotal transition from a project-based firm to a scalable, MRR-driven professional services business. This is a senior, hands-on leadership role where you will own both the revenue growth strategy and the operational infrastructure to deliver it—reporting directly to the Owner. If you have built a recurring-revenue services model before and thrive in lean, high-ownership environments, this role was designed for you.
Key Responsibilities
Own the full revenue engine: pipeline generation, sales execution, client onboarding, delivery quality, and retention
Lead a distributed global team across multiple time zones, managing performance through clear KPIs and weekly accountability rhythms
Drive MRR growth by coordinating with in-house and outsourced sales resources, and closing new business personally as needed
Define and enforce the MRR-first commercial model: packaging, pricing, scope controls, and engagement minimums
Run weekly sales and operations cadences; maintain live scorecards; conduct monthly reviews with the Owner
Improve client retention to 95%+ by strengthening onboarding processes, communication standards, and escalation protocols
Plan and manage team capacity so delivery quality is never sacrificed during growth phases
Maintain 13-week rolling cash flow visibility and surface financial risks before they become problems
Build the operational infrastructure—SOPs, templates, checklists—that makes performance consistent and scalable
Report and improve on core metrics weekly and monthly: MRR health, close rate, delivery timeliness, rework rate, and labor efficiency
Required Qualifications
Proven builder: you have grown a services business from early stage to $1–$5M in revenue and know what it takes to make that transition
You have owned both sides of the business: commercial growth (sales, pricing, pipeline) and operational execution (delivery, staffing, retention)
Direct experience selling and managing monthly recurring services: bookkeeping, accounting/CAS, fractional CFO, IT managed services, or closely related
Track record of improving retention through better onboarding, clearer scoping, and smarter escalation handling
Experience leading distributed or global teams, setting weekly priorities, and holding people accountable to outcomes
Scorecard-driven: you live and breathe KPIs and lead with data, not anecdote
Must have prior remote work experience, be fluent with remote collaboration platforms (Slack, Zoom, ClickUp, Google Workspace, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
Experience targeting and closing $2M–$4M B2B service companies as clients
History of building and managing referral or partner ecosystems (accountants, attorneys, lenders, financial advisors)
High comfort operating without a big company infrastructure—you prefer ownership, speed, and scrappiness over bureaucracy
Tools & Technology
Slack
ClickUp
Google Workspace
Google Meet / Zoom
QuickBooks Online (QBO)
Canopy
UltraTax
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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