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Director, Customer Success – Hotel Program Strategy (Remote)
Full time, United Kingdom, United States, Netherlands
Be a senior leader within the team responsible for Stay, BCD’s comprehensive approach to category management, responsible for driving strategic, data driven hotel program outcomes for Stay clients and supporting BCD’s overall hotel growth objectives. You will engage with clients at an executive and strategic level, helping them rethink hotel category management, elevate their program strategy, and translate insight into measurable results across the customer success lifecycle.
You’ll lead high impact client activations and strategic engagements, acting as a trusted advisor on hotel strategy while partnering closely with Program Management, Sales, Advito, Product, Technology, Supplier Relations, and other internal teams. You’ll also play a key role in shaping and scaling BCD’s hotel strategy, sharing best practices and success stories across the organisation.
You will serve as an escalation point for complex client issues, influence internal stakeholders, and support revenue growth through improved hotel adoption, reduced leakage, and stronger program execution.
As a Director, Customer Success – Hotel Program Strategy, you will
About you
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
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You’ll be offered
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director, Customer Success, Hotel Program Strategy is between $109,000 and $126,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].
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