Director - Business Operations Optimization and Integration

POSITION SUMMARY
The Director-Business Operations Optimization and Integration is responsible for performing pre-acquisition revenue cycle and business office operations due diligence and post-acquisition integration of newly acquired ASC’s.   Integration includes planning, organizing, and ensuring successful implementation revenue cycle and business office processes for newly acquired (or developed) ASC’s.

 

The position is also responsible for providing strategic leadership to the business office of the ASC client in all areas relating to revenue cycle management and business office operations, including advising and developing business office leadership; defining tactical objectives and process improvement initiatives; executing training and development of business office staff; and providing project management and analytical review combined with measurement tools to ensure success.  The Director works closely with the Director of the Central Business Office to support Atlas’ clients to achieve optimal revenue performance.

 

The Director of Business Operations Optimization and Integration leads the team of Business Operations Optimization Managers.  The Managers serve as the as the day-to-day strategic leader and resource for assigned ASC clients and Regional Market Leadership; serves as the liaison between Atlas Revenue Cycle and Central Business Services, Regional Market Leadership, and the ASC client; and continuously drives revenue cycle metrics to improve the client’s and market’s revenue results.

 

ESSENTIAL FUNCTIONS

• Performs and manages all aspects of the due diligence process for revenue cycle management and business office operations.
• Partners with Business Development, Payer Relations, IT, Materials Management, CBO, and Accounting to evaluate and assess prospective acquisition opportunities and risks.
• Develops and continuously enhances due diligence and integration processes, tools, analytics, and reporting to drive efficiencies and improve the quality of insights.
• Delivers gap analysis based on company revenue cycle and business office operations benchmarks, established best-practices, compliance and/or regulatory requirements.
• Communicates with executives on project statuses and coordinates with other department leaders/team members to ensure successful completion of projects and initiatives.
• Performs quality control on center conversion and projects throughout implementation to maintain the standards and outcomes expected.
• Develops and maintains quality training programs, materials, and standard operating procedures for client’s business office staff.
• Effectively coordinates and works with CBO leadership to continuously improve revenue performance for the overall enterprise, fostering cross-functional collaboration, accountability, and results.
• Provides direction and development support to client’s Business Office leadership to ensure client’s strategic objectives are met along with all key Revenue Cycle performance metrics.
• Partners with Revenue Cycle/CBO team members, client’s management team, and appropriate stakeholders to perform and present detailed analysis of revenue cycle and business office operational metrics.
• Facilitates regular scheduled meetings to report performance, concerns, provide training, and improvement plans with key stakeholders.
• Delivers ongoing training and development support to client’s Business Office leadership and staff.
• Engages with the client, regional, and national Atlas leadership to meet, and preferably exceed, performance goals.
• Conducts ongoing quality assurance and optimization assessments to ensure the continuous improvement of revenue cycle and business office function performance.
  • Challenges the best practices and seeks opportunities to drive process improvements.
  • Develops and implements action plans to address and improve deficiencies in process and performance as identified.
  • Collaborates with on-site resources in service delivery and problem solving to maximize solution offering and client satisfaction.
  • Implements control measures to ensure best-practice adherence and sustainable performance.
• Documents all client site visits and engagement using standardized reporting tools and formats.
• Provides comprehensive, succinct updates to Atlas’ leadership to drive awareness of any client support requirements and/or risks that could impact service delivery.
• Partner with Revenue Cycle and other Atlas team members to develop consistent reporting.
• Performs other duties as assigned required to meet the business needs of Atlas and other stakeholders.Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
• Provides all customers with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

 

MINIMUM QUALIFICATIONS

• Minimum of 7+ Years Revenue Cycle Management in the capacity of a management role.
• Minimum 5+ years of business operations management experience in ASC or comparable health provider setting.
• Expert level skills and experience with RCM and business office technologies.
• Strong understanding of Business Office Operations within an ASC setting and/or demonstrated, relevant knowledge.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Demonstrated ability to execute a consultative approach.
• Understanding of the industry trends, market dynamics, and key performance indicators.

 

PREFERRED QUALIFICATIONS 

• Master’s Degree or equivalent demonstrated academic achievement.
• Proven success in project management roles, to include developing and implementing business initiatives.
• Understanding and demonstrated experience applying Lean Six Sigma principles.

 

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

• Requires extensive sitting with periodic standing and walking.
• May be required to lift up to 20 pounds.
• Requires significant use of personal computer, phone, and general office equipment.
• Needs adequate visual acuity, ability to grasp and handle objects.
• Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

• The position may require up to 60% travel to ASC Client sites, both local and long distance.

 

SUPERVISORY RESPONSIBILITIES

Yes

 

DIRECTLY REPORTING

Manager – Business Operations Optimization

 

TYPE OF SUPERVISORY RESPONSIBILITIES
This position has full managerial scope and authority for employment actions, including coaching, candidate selection, training and development, performance appraisals, work assignments, and disciplinary action. This position also has budgetary responsibility.

 

Leadership will strive to uphold the mission, vision, and values of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

SCOPE AND COMPLEXITY
This position has direct leadership accountability for all aspects of the system’s/business entity’s business office optimization and integration operations. This position requires the skill to negotiate and influence. Customers of this position are both internal and external, including leadership, staff, medical staff, regulatory agencies, and/or the community.