ABOUT THE JOB
The Digital Consultant, CPQ, reporting to the Director, Technology Consulting, plays an important role in delivering Quote-to-Cash solutions for Zaelab's enterprise clients. This role supports the design, configuration, and implementation of CPQ, product configuration, pricing, and ordering workflows across platforms such as ServiceNow (Logik.ai) and adjacent commerce ecosystems.
You will work alongside senior consultants and architects to execute CPQ implementations, develop technical solutions, and contribute to client success. This is an excellent opportunity to deepen your CPQ expertise while working on complex, high-impact projects in a collaborative consulting environment.
Key Responsibilities:
Solution & Project Delivery:
- Support the delivery of CPQ and Quote-to-Cash initiatives, contributing to solution design, configuration, and implementation.
- Participate in client-facing discussions, solution reviews, and technical problem-solving sessions.
- Collaborate with project teams to ensure delivery milestones are met with quality and consistency.
Solution Design & Configuration:
- Assist in designing Quote-to-Cash processes, including product modeling, pricing strategies, discounting, approvals, and order fulfillment workflows.
- Configure product configurators using technologies such as Logik.ai (ServiceNow CPQ) under guidance from senior team members.
- Help translate business requirements into functional specifications aligned with platform best practices.
Technical Discovery & Documentation:
- Participate in business and technical discovery sessions, helping to assess current-state systems and define requirements.
- Support business process mapping and contribute to functional and architectural documentation.
- Assist with gap analysis to identify opportunities for process optimization through CPQ capabilities.
Hands-On Development:
- Contribute to configuration, development, and testing of CPQ solutions.
- Work closely with developers and architects to ensure designs are implemented accurately.
- Troubleshoot functional and technical issues, escalating complex problems as needed.
Integration Support:
- Support integration efforts connecting CPQ with commerce platforms, ERP systems, and other enterprise applications.
- Assist in building prototypes and proofs of concept to validate requirements and solution approaches.
- Learn and apply integration patterns and best practices under the guidance of senior team members.
Requirements
Your Experience
- 3-5 years of experience in consulting, solution delivery, or technical implementation roles
- Experience with CPQ, Quote-to-Cash, B2B Commerce, or product configuration solutions
- Familiarity with ServiceNow, Logik.ai, or similar CPQ platforms
- Exposure to integrating CPQ with CRM, ERP, or commerce platforms
- Hands-on experience with web technologies (JavaScript, REST APIs)
- Strong analytical and problem-solving skills
- Excellent communication skills with the ability to collaborate with both technical and business stakeholders
- Ability to work in a fast-paced consulting environment and manage multiple priorities
- Bachelor's degree in Computer Science, Information Systems, Business, or related field
Nice to Have
- Experience in digital commerce, service modernization, or customer experience projects
- Background in Manufacturing or B2B industries
- ServiceNow Certified System Administrator or Application Developer
- Salesforce CPQ Specialist or Revenue Cloud Consultant certification
- Exposure to AI-driven workflows or automation tools
Certifications
The following certifications are expected to be obtained within designated timelines:
- Certified System Administrator (within 90 days)
- Certified Application Developer (within 6 months)
- ServiceNow CPQ / Product Configuration (Logik.ai) Certification (within first year)
Benefits
Why you’ll love working here:
- Unlimited Vacation/PTO
- Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
Like what you see but don’t meet every requirement? Apply anyways! Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement. At Zaelab, we’re committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.
Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use E-Verify to confirm the identity and employment eligibility of all new USA hires.
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