Job Description:
• Provide technical assistance to computer users by answering questions to resolve computer problems for the end user.
• Responds to trouble tickets to resolve user problems; opens trouble tickets to track and resolve user problems.
• Provides technical support through phone, email, and instant message remotely to users in the areas of password resets, e-mail, directories, standard MS Windows desktop applications, smartphones and network connectivity.
• Attend all scheduled appointments with users to assist with data transfers.
Requirements:
• Public Trust Clearance by start date
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments
• 0 - 5 years of experience and high school diploma
Benefits:
• Competitive salary
• Health insurance
• Retirement plans