Delivery Assurance Specialist (Hybrid)

Quest Global delivers world-class end-to-end engineering solutions and is seeking a Delivery Assurance Specialist. This role involves working with Supply Chain Managers to manage quotes and repairs, tracking root causes of returns, and providing status reports to various stakeholders.

Responsibilities

• Work with Supply Chain Managers to accelerate quotes and repairs and get commit dates for parts
• Track root cause of returns after unit inspection has been completed
• Provide status of CRMs to Value Stream Leads
• Provide reports of CRM turn time
• Provide weekly CRM tracking slide for PMT meeting PMO Support
• Track SRI for Legacy Programs and provide status on actions to PM team
• Collaborate with SRI team to ensure Legacy items are appropriately prioritized
• Provide a weekly report on SRI to PMO
• Review mismatch tool (supplier commits) for key parts and escalate significant gaps

Skills

• Bachelor of Science with a minimum of 1-3 years of prior relevant experience
• SAP experience
• Experience leading projects
• Strong communication skills and the ability to present to key stakeholders
• Ability to create Pareto, bar, and pie charts from data and generate reports
• Capable of managing large sets of data and dissecting the data
• Proficiency in Microsoft Excel
• U.S. citizenship is required
• Ability to commute to and from the location with your own transportation arrangements
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs
• Contract background related to the customer return process

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability

Company Overview