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About arenaflex
arenaflex is a nationally recognized nonprofit organization dedicated to improving the lives of children and families across the United States. With a legacy spanning over three decades, arenaflex delivers comprehensive services ranging from early childhood education and health advocacy to family support and community outreach. Our mission is to empower vulnerable youth, champion their rights, and create pathways for thriving futures. Working at arenaflex means joining a collaborative, purpose‑driven team that values integrity, compassion, and innovation.
Why This Role Matters
In today's data‑driven world, accurate and timely information is the backbone of effective program delivery. As the Data Entry Operations Supervisor at arenaflex’s Matteson, IL hub, you will lead a dedicated team of data entry clerks, ensuring that every piece of information—from client intake forms to service documentation—is captured flawlessly. Your stewardship will directly influence program outcomes, resource allocation, and strategic reporting, ultimately helping children and families receive the support they need when they need it most.
Key Responsibilities
- Team Leadership: Supervise, coach, and mentor a team of 8‑12 data entry specialists, fostering a culture of accuracy, accountability, and continuous improvement.
- Quality Assurance: Develop and enforce data quality standards, conduct regular audits, and implement corrective actions to maintain a 99% error‑free rate.
- Workflow Management: Design and optimize data entry workflows, ensuring timely processing of incoming records while balancing workload distribution.
- Training & Development: Create onboarding programs for new hires, deliver ongoing training sessions on data entry best practices, software tools, and confidentiality protocols.
- System Oversight: Oversee the use of arenaflex’s electronic data management platforms (e.g., CRM, case management systems), troubleshoot technical issues, and liaise with IT for enhancements.
- Reporting & Analytics: Generate daily, weekly, and monthly reports on data entry metrics, turnaround times, and error trends for senior leadership.
- Compliance & Security: Ensure all data handling complies with HIPAA, FERPA, and state privacy regulations, maintaining strict confidentiality of client information.
- Cross‑Functional Collaboration: Partner with program managers, finance, and evaluation teams to support data-driven decision making and grant reporting.
- Process Improvement: Identify bottlenecks, propose automation opportunities, and lead initiatives that increase efficiency and reduce manual entry work.
- Record Retention: Manage archival processes, ensuring that historical data is stored securely and is readily retrievable for audits or research purposes.
Essential Qualifications
- Education: Associate’s degree or higher in Business Administration, Information Management, or a related field.
- Experience: Minimum 3 years of hands‑on data entry experience, with at least 1 year in a supervisory or lead role, preferably within a nonprofit or social services environment.
- Technical Proficiency: Advanced knowledge of Microsoft Office Suite (especially Excel), data entry software, and experience with database management systems.
- Attention to Detail: Proven track record of maintaining high data accuracy while meeting tight deadlines.
- Communication Skills: Excellent written and verbal communication abilities; capable of delivering clear feedback and training to team members.
- Organizational Skills: Strong multitasking capabilities with a systematic approach to prioritizing tasks.
- Ethical Standards: Demonstrated commitment to confidentiality and ethical handling of sensitive client data.
Preferred Qualifications
- Bachelor’s degree in Information Systems, Public Health, or a related discipline.
- Experience with case management platforms such as Raiser’s Edge, Apricot, or Salesforce Nonprofit Cloud.
- Background in grant reporting, data analytics, or performance measurement for social service programs.
- Familiarity with process automation tools (e.g., VBA, Power Automate, Zapier).
- Certification in Data Management or Project Management (e.g., CAP, PMP).
Core Skills & Competencies
- Leadership & Coaching: Ability to inspire, develop, and retain high‑performing staff.
- Critical Thinking: Skill in diagnosing data discrepancies and implementing sustainable solutions.
- Problem Solving: Proactive in identifying workflow inefficiencies and driving continuous improvement.
- Technological Agility: Comfortable learning new software platforms and encouraging adoption across the team.
- Customer‑Focused Mindset: Understanding how accurate data directly impacts the families and children we serve.
- Time Management: Capacity to meet strict reporting deadlines while juggling multiple priorities.
Career Growth & Learning Opportunities
At arenaflex, we view every role as a stepping stone to greater impact. As a Data Entry Operations Supervisor, you will have access to:
- Professional Development Budget: Annual allocation for conferences, certification courses, or advanced training in data management and leadership.
- Mentorship Program: Pairing with senior executives and program directors to broaden strategic insight.
- Cross‑Departmental Projects: Opportunities to contribute to evaluation, fundraising, and technology implementation initiatives.
- Career Pathways: Clear trajectories toward Data Operations Manager, Business Intelligence Analyst, or Program Management roles within arenaflex’s national network.
Work Environment & Culture at arenaflex
Our Matteson office blends a modern, collaborative workspace with a compassionate, mission‑driven atmosphere. Employees enjoy:
- Open‑plan work areas that encourage teamwork and knowledge sharing.
- Flexible scheduling options, including hybrid remote work for certain administrative tasks.
- Regular wellness activities such as mindfulness sessions, fitness challenges, and community service days.
- A culture that celebrates diversity, equity, and inclusion; every voice is heard and valued.
- Recognition programs that highlight outstanding contributions to our children‑focused mission.
Compensation, Benefits & Perks
arenaflex offers a competitive salary commensurate with experience, alongside a comprehensive benefits package designed to support you and your family:
- Health Coverage: Medical, dental, and vision plans with employer contributions.
- Retirement Savings: 401(k) with matching contributions.
- Paid Time Off: Generous vacation, sick leave, and holidays; additional days for volunteer service.
- Family Support: Paid parental leave, flexible childcare resources, and employee assistance programs.
- Professional Growth: Tuition reimbursement and access to online learning platforms.
- Wellness Incentives: Gym membership discounts, mental health resources, and on‑site wellness rooms.
- Transportation Benefits: Commuter subsidies and secure bike storage.
How to Apply
If you are passionate about leveraging data to drive meaningful change for children and possess the leadership acumen to guide a high‑performing team, we invite you to join arenaflex in Matteson, IL. Submit your resume and a compelling cover letter outlining how your experience aligns with the responsibilities and values highlighted above.
Take the Next Step
At arenaflex, your work will have a direct, lasting impact on the lives of children and families that depend on our services. We are eager to welcome a dedicated, detail‑oriented leader who thrives in a fast‑paced, mission‑focused environment. Apply today and become an integral part of a team that believes every child deserves a brighter future.
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