Company Description
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
Nielsen is seeking a Technical Support Representative to provide remote software and hardware support to internal employees and external parties.
Job Responsibilities
Log all incoming support requests into customized ServiceNow issue-tracking software
Unlock user accounts and reset passwords
Provide technical support for Microsoft Windows, G Suite, Microsoft Office and custom applications
Troubleshooting of desktops, laptops, tablets, mobile devices and peripherals.
Install, modify, or repair software and hardware
Resolve internet, intranet and VPN connection issues
Primary customer service contact, addressing Nielsen panelist household concerns, questions and providing solutions for prospective and existing panelists
Identify and correct known conditions that can be resolved remotely to prevent issues for employees in the field
Identify conditions or problems that are new/unknown and escalate to the appropriate subject matter expert or management
Must be able to determine when to escalate an issue (multiple reports of a problem, rep in home and 1st level team unable to resolve, unresolvable issues w/ a basic).
Partner w/ App Dev on resolutions for all issues facing assigned user groups
Serve as liaison between office, Nielsen Reps and Nielsen panelist households
Other Duties as assigned
Qualifications
Associate Degree in Computer Science or 2 + years of equivalent work experience in remote technical support
Working knowledge of Google Tools including Doc, Sheets, Slides, Drive and Sites
Strong troubleshooting, organizational and documentation skills
Strong written, verbal and electronic communication skills (English language)
This will be working in US hours (Night Shift PH time)
Additional Information
Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.
Compensation: PHP 0 - PHP 0 - yearly