Customer Support Representative / CSR (Remote) - Virginia residents only Bilingual /Monolingual

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP Support Work From Home Opportunity - Virginia Residents Only Pay Rate • $16.67/hour - English Speaking • $17.46/hour - English/Spanish Bilingual Are you passionate about helping others and making a difference in people's lives? Join a team dedicated to supporting Virginia Medicaid and CHIP members by providing critical information, eligibility guidance, and enrollment assistance. This is an excellent opportunity to build a rewarding customer service career while working remotely from home. About the Program The Virginia Medicaid and CHIP Client Enrollment Center helps individuals and families understand their healthcare benefits and make informed decisions regarding available managed care plans. As a Senior Customer Support Representative (SR. CSR), you will serve as a trusted resource, helping callers navigate important healthcare information with professionalism, empathy, and accuracy. What You'll Do • Provide informed and objective responses to questions regarding Medicaid and CHIP eligibility guidelines, policies, and benefits • Assist callers with access-to-care concerns and escalated customer issues • Handle inbound and outbound customer communications in a professional manner • Process and review eligibility-related documentation, including income, identity, and verification records • Research and resolve customer concerns while maintaining service excellence • Learn and apply state program policies, procedures, and updates • Accurately document customer interactions and case information • Meet established quality, productivity, and attendance standards Why Join Us? • 100% Remote Work Opportunity • Meaningful work supporting healthcare access for families • Paid training provided • Stable schedule with a respected national organization • Opportunity to develop healthcare, customer service, and eligibility expertise • Supportive team environment focused on customer success Training Requirements Training attendance is mandatory. • Two-week paid training program • 100% attendance required • No time off permitted during training • Candidates must be available for the entire training period • Cameras must remain on throughout training and nesting • Training schedule details will be provided prior to start Candidates who miss training may be subject to removal from the program. Work Schedule Shifts will be assigned within the following operating hours: • Monday through Friday: 8:00 AM - 7:00 PM EST • Saturday: 9:00 AM - 12:00 PM EST Flexibility to work assigned schedules during operating hours is required. Qualifications • High School Diploma or GED required • Minimum of one year of customer service, call center, healthcare support, administrative support, or related professional experience • Strong verbal and written communication skills • Excellent problem-solving and customer service abilities • Ability to navigate multiple systems and applications simultaneously • Strong attention to detail and documentation skills • Ability to learn and apply detailed program policies and procedures • Bilingual English/Spanish candidates are encouraged to apply Remote Work Requirements • Must reside in New Jersey • Must provide and maintain equipment that meets established BYOD (Bring Your Own Device) requirements • Reliable high-speed internet connection required • Ability to work independently in a professional home office environment Pre-Employment Requirements Employment is contingent upon successful completion of all required pre-employment screenings and verifications, conducted in accordance with applicable federal, state, and local laws. Screening requirements may include criminal history review, employment and education verification, and other job-related background checks as permitted by law. Ideal Backgrounds Candidates with experience in the following areas are encouraged to apply: • Customer Service Representative • Call Center Representative • Healthcare Customer Service • Medicaid or Medicare Support • Eligibility Specialist • Member Services Representative • Benefits Coordinator • Insurance Customer Support • Client Services Representative If you are customer-focused, detail-oriented, and committed to helping individuals access important healthcare resources, we encourage you to apply today. Pay: $16.00 - $17.00 per hour Work Location: Remote