Customer Success & Renewals Coordinator
Overview
Support the management of client contracts, renewals, and invoicing processes, while contributing to customer success and client satisfaction. The role ensures contracts are accurately tracked, invoicing reflects contract terms, and clients receive proactive support throughout the lifecycle of the agreement.
What you will be doing
- Manages contract renewal tracking and client billing accuracy, ensuring revenue continuity.
- Reviews client invoicing against contract terms to confirm accuracy of rates, services, and billing schedules.
- Supports timely revenue capture by monitoring renewal dates and ensuring contracts are renewed before expiry.
- Maintains renewal and invoicing trackers in Excel, ensuring data accuracy and timely updates.
- Assists with forecasting revenue from active contracts and renewals.
- Monitors billing schedules and identifies discrepancies between contract terms and invoices.
- Supports financial reporting related to contracts, renewals, and invoicing status.
- Guide new clients through the implementation process.
- Build and maintain strong relationships with clients, addressing inquiries and resolving issues.
- Understand the customer’s needs, business goals, and challenges to support their success.
- Monitor client usage of the software and proactively identify opportunities to enhance their experience.
- Track revenue tied to contracts and renewals.
- Maintain reporting on renewal pipeline and billing status.
- Support variance analysis between contracted services and invoiced amounts.
- Maintain accurate Excel trackers and documentation.
- Coordinate internally with finance, sales, and operations teams.
- Support reporting related to contract lifecycle and revenue tracking.
What we are looking for
- Strong Microsoft Excel skills (formulas, data tracking, reporting).
- Experience with contract administration and client operations.
- Strong organizational skills and attention to detail.
- Ability to manage multiple contracts and deadlines.
- Strong communication and client relationship skills.
Benefits
- 3 weeks' vacation and 5 personal days
- Comprehensive medical, dental, and vision benefits starting from your first day
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more
About Harris Computer
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!
Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
Salary Range
The hiring range for this role is $60,000 to $70,000 per year. Final compensation will be based on experience, skills, market conditions, and internal equity.