Thomson Reuters is a global information and technology company that serves professionals across various sectors. They are seeking a Customer Success Manager - Open Coverage to manage post-sale relationships, drive product adoption, and enhance customer satisfaction for a portfolio of accounts.
Responsibilities
- Manage post-sale relationships for a portfolio of accounts
- Drive product adoption, usage, and customer satisfaction
- Monitor customer health and address risks before they escalate
- Continuing to drive client utilization to increase retention
- Collaborate with Account Specialists on renewals and upsell opportunities
- Conduct regular check-ins and business reviews to align on goals and outcomes
- Leverage data and insights to prioritize outreach and inform engagement strategies
- Maintain CRM and Customer Success tools for visibility and accountability
- Contribute to process improvements and internal initiatives that enhance the CS function
- Own the end-to-end renewal process for a portfolio of customers
- Manage quoting, contract execution, and renewal forecasting
- Identify and execute low-complexity upsell and cross-sell opportunities
Skills
- Bachelor's degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Strong relationship-building and communication skills
- Customer-centric mindset with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and Customer Success platforms
- Organized, proactive, and comfortable working cross-functionally
Benefits
- Hybrid Work Model
- Flexibility & Work-Life Balance
- Career Development and Growth
- Industry Competitive Benefits
- Culture
- Social Impact
- Making a Real-World Impact
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Tuition Reimbursement
- Access to Employee Stock Purchase Plan
Company Overview
Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. It was founded in 2008, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is http://thomsonreuters.com.Company H1B Sponsorship
Thomson Reuters has a track record of offering H1B sponsorships, with 13 in 2025, 12 in 2024, 5 in 2023. Please note that this does not guarantee sponsorship for this specific role.