This is a remote position.
Childs Play Wonderschool is seeking a Customer Service Support Specialist to provide outstanding support to families throughout enrollment, registration, and program participation. This remote role focuses on answering inquiries, resolving concerns, maintaining records, and ensuring a positive family experience.
Responsibilities
Respond to inquiries via phone, email, and chat
Assist families with enrollment and account-related questions
Resolve customer concerns professionally and efficiently
Maintain accurate records of customer interactions
Update customer information in company systems
Coordinate with internal teams to resolve issues
Provide scheduling and administrative support
Deliver exceptional customer service experiences
Requirements
High school diploma or equivalent
Customer service or administrative experience preferred
Strong communication and problem-solving skills
Ability to multitask in a remote environment
Professional and customer-focused attitude
Comfortable using online communication tools
Skills
Customer Service
Communication Skills
CRM Software
Problem Solving
Administrative Support
Data Entry
Customer Relations
Time Management
Organization
Conflict Resolution
Benefits
Remote work flexibility
Paid training
Flexible scheduling
Career advancement opportunities
Supportive work environment
Requirements
High school diploma or equivalent
Customer service or administrative experience preferred
Strong communication and problem-solving skills
Ability to multitask in a remote environment
Professional and customer-focused attitude
Comfortable using online communication tools
Benefits
Remote work flexibility
Paid training
Flexible scheduling
Career advancement opportunities
Supportive work environment