Customer Service Specialist

Job title: Customer Service Specialist in Los Angeles, CA at X2F
Company: X2F
Job description: The Role:
Are you the type of person who loves solving problems, making someone's day, and keeping things running smoothly even from behind a screen? Were looking for a Customer Service Specialist who can deliver exceptional support with empathy, efficiency, and a dash of charm.In this remote role, you'll be the first point of contact for customers answering questions, resolving issues, and helping people feel seen and supported. If you're tech-savvy, quick-thinking, and people-focused, this is your opportunity to shine.What You'll Do:Be the friendly, knowledgeable voice for customers via email, chat, and phone.Troubleshoot product or service issues and guide customers to effective solutions.Communicate clearly and professionally even when the situation isn't ideal.Document customer interactions and feedback to help improve processes and user experience.Work cross-functionally with other teams (like tech, operations, or product) to resolve more complex problems.Identify trends in customer feedback and suggest ways to enhance the customer journey.Maintain performance standards for response time, resolution rate, and customer satisfaction.Who You Are:You're a U.S.-based applicant eligible to work legally in the United States.You've got 2+ years of customer service experience bonus points if its remote.You're an excellent communicator who can write and speak clearly, kindly, and professionally.You're cool under pressure and skilled at turning frustrated customers into loyal fans.You know your way around help desk tools like Zendesk, Freshdesk, Intercom, or similar platforms.You're organized, self-motivated, and not afraid to ask questions or suggest improvements.You're all about teamwork but can also fly solo without needing constant oversight.What You'll Get:100% remote work home is your HQCompetitive pay + performance bonusesFlexible scheduling & generous PTOPaid holidays & wellness daysSupportive team culture with room to growOngoing training and learning opportunitiesHow to Apply:
If you love helping people, communicating with care, and being part of a forward-thinking, remote-first team, wed love to hear from you.Submit your resume and a short cover letter sharing what makes you great at helping others and why remote customer support is where you thrive.We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Please note: Only U.S.-based candidates will be considered for this role.
Expected salary: $29 - 36 per hour
Location: Los Angeles, CA
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