At careerzynith, we believe that exceptional customer service is more than a job—it is a calling. Our organization is committed to simplifying the healthcare experience, strengthening the communities we serve, and breaking down barriers that stand between people and the care they deserve. Every conversation our team members have with a customer carries the potential to transform a stressful moment into a meaningful solution, and that is the kind of impact we want our people to make every single day.
We are on a mission to build the healthcare system of tomorrow—one that is more responsive, more affordable, and fundamentally more equitable. The work our team does touches the lives of millions of people across the country, and we take that responsibility seriously. At careerzynith, you will find an organization that invests in your growth, celebrates your contributions, and provides the structure, support, and training you need to build a career you can be proud of. If you are someone who leads with empathy, communicates with clarity, and finds purpose in helping others, you will thrive here.
We are hiring a Customer Service Representative – Healthcare Member Support Specialist to join our growing national remote team. This is a full-time, work-from-home opportunity open to candidates located anywhere within the United States. In this role, you will serve as the first point of contact for our members, helping them navigate questions related to healthcare eligibility, claims, billing, payments, benefits, and provider access.
You will spend the majority of your day responding to inbound calls in a high-volume, fast-paced contact center environment. Every call is an opportunity to make a difference—to resolve a concern on the first interaction, to provide compassionate guidance during a difficult moment, and to help our members feel heard, respected, and supported. Whether you are an experienced customer service professional or someone looking to launch a new career, we provide comprehensive paid training, structured coaching, and a clear development path to help you succeed.
No prior healthcare experience is required. We are looking for individuals who genuinely enjoy working with people, who approach every situation with patience and curiosity, and who take pride in delivering accurate, personalized, and compassionate support. If that sounds like you, we encourage you to apply.
At careerzynith, we believe the right mindset and interpersonal skills matter as much as technical know-how. The ideal candidate will demonstrate the following:
We invest heavily in the success of every new team member. New hires will participate in several weeks of paid, instructor-led on-the-job training. Training hours are 8:00 AM to 8:00 PM Central Time, Monday through Friday. During this period, you will learn our systems, processes, policies, and customer service best practices, and you will be supported by experienced trainers and team leads. Successful completion of training—and demonstration of proficiency in the material—is required before moving into your regular production schedule.
This is a full-time position requiring 40 hours per week, Monday through Friday. Employees must have flexibility to work any of our 8-hour shift schedules during normal business hours of 8:00 AM to 8:00 PM Central Time. Occasional overtime may be required based on business needs. You will work regularly scheduled shifts with scheduled lunch and break periods, with the flexibility to adjust your daily schedule and work overtime or weekends as needed.
At careerzynith, we believe that taking care of our people is just as important as taking care of our members. We are proud to offer a comprehensive compensation and benefits package that supports your health, your finances, and your future. Hourly pay is competitive and based on factors such as education, prior work experience, certifications, and relevant skills. For candidates residing in California, Colorado, Connecticut, Nevada, New York, New Jersey, Washington, or Rhode Island, the hourly range for this position is $16.00 – $27.31 per hour.
Our benefits package may include, depending on eligibility:
All benefits are subject to eligibility requirements and plan documents.
At careerzynith, your career path is not a one-way street. We believe in promoting from within, investing in our people, and providing clear pathways for advancement. When you join us, you gain access to structured development programs, mentorship opportunities, leadership training, and the chance to explore roles across our organization—whether your interests lead you deeper into operations, quality assurance, training, leadership, or specialized areas such as compliance, provider relations, or clinical support. Many of our leaders started in customer service roles, and we are committed to helping you find the career path that matches your strengths and ambitions.
Our mission is to help people live healthier lives and to make the health system work better for everyone. We believe that everyone—regardless of race, gender, sexuality, age, location, or income—deserves the opportunity to live their healthiest life. We are committed to addressing health disparities, improving health outcomes, and delivering equitable care.
Diversity, equity, and inclusion are not just words at careerzynith—they are foundational to who we are. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
careerzynith is a drug-free workplace. Candidates are required to pass a drug screening prior to beginning employment.
If you are looking for a role where your work genuinely matters, where you can build a long-term career, and where you are supported by a team that values your contribution, careerzynith is the place for you. We offer the flexibility of remote work, the stability of an established organization, the excitement of a mission-driven culture, and the opportunity to grow professionally in a thriving industry. Every call you take is a chance to make someone's day a little easier, their problem a little smaller, and their trust in healthcare a little stronger.
If you are ready to bring your compassion, your communication skills, and your commitment to excellence to a team that is redefining what healthcare customer service can be, we want to hear from you. Apply today and take the first step toward building a meaningful, rewarding career with careerzynith—where your life's best work begins.
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