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About arenaflex
At arenaflex, we pride ourselves on delivering exceptional service and building lasting relationships with our customers. As a leader in our industry, we understand that our success is driven by the dedication and expertise of our team members. We are currently seeking a talented and motivated Customer Service Representative to join our dynamic Sales Department. This is a fantastic opportunity for individuals who thrive in a fast-paced environment and are passionate about providing outstanding support to both customers and our sales team.
If you're looking for a career where you can grow, learn, and make a meaningful impact, arenaflex is the place for you. We offer a supportive culture, comprehensive training, and opportunities for professional development. Join us and become part of a team that values excellence, integrity, and teamwork.
Position Overview
We are seeking a dedicated Customer Service Representative to support our Sales Representatives and address customer needs with professionalism and enthusiasm. This role is ideal for individuals who excel in communication, possess strong organizational skills, and enjoy working in a collaborative team environment. The position offers a unique blend of remote flexibility after initial training, making it an attractive opportunity for those seeking work-life balance.
Schedule and Location
- Employment Type: Full-Time
- Shift: Monday through Friday, 5:00 P.M. – 1:00 A.M.
- Days Off: Saturday and Sunday
- Training Location: In-person training at arenaflex facilities for the first two weeks (10-15 days), 8:00 A.M. – 4:00 P.M.
- Work Location: Fully remote after successful completion of in-person training
Key Responsibilities
As a Customer Service Representative at arenaflex, you will play a vital role in ensuring customer satisfaction and supporting our sales team. Your responsibilities will include:
- Customer Engagement: Provide exceptional service by answering all incoming calls promptly and professionally. Greet customers with warmth and enthusiasm, ensuring every interaction leaves a positive impression.
- Sales Support: Execute suggestive selling techniques to current customers, identifying opportunities to increase order value and enhance customer relationships. Support Sales Representatives by managing customer inquiries and facilitating smooth order processing.
- Order Management: Accurately input sales orders into our Seasoft system, ensuring all details are correct and processed efficiently. Maintain precision in data entry to minimize errors and optimize operational efficiency.
- Communication Handling: Take customer messages and orders appropriately, demonstrating strong active listening skills. Escalate calls and issues to the appropriate individual or department when necessary, ensuring timely resolution.
- Will-Customer Support: Attend to will-call customers with attention and care, ensuring their needs are met efficiently and professionally.
- Outbound Calls: Make telephone calls to customers as needed, following customer call sheets and maintaining detailed records of all interactions.
- Database Management: Update changes to customer order guides in Seasoft under the supervision or request of the account manager. Maintain accurate customer price lists and update customer price sheets as scheduled or as needed.
- Data Compilation: Compile sales data and generate reports that support business decision-making and strategic planning.
- Product Knowledge Development: Continuously develop a deep understanding of our products and market information to increase knowledge of the industry and pricing rationale. This expertise will enable you to provide informed recommendations and support to customers.
- Special Projects: Support the customer service and sales department with special projects as assigned, demonstrating flexibility and a willingness to take on new challenges.
Essential Qualifications
To succeed in this role, candidates must meet the following minimum requirements:
- Education: High School Diploma required. Graduation from an accredited four-year college or university is preferred.
- Experience: Three to five years of progressively responsible, related experience in a position of comparable scope and size. Candidates with equivalent experience in customer-facing roles are encouraged to apply.
- Technical Skills: Ability to learn the Seasoft software package quickly and effectively. Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
- Problem-Solving: Excellent problem-solving and organizational skills, with the ability to manage multiple tasks simultaneously.
- Communication: Exceptional verbal and written communication skills. Must be able to articulate clearly and professionally in all interactions.
- Multitasking: Ability to transfer attention from one task to another frequently without affecting performance, maintaining high standards throughout.
Required Knowledge, Skills, and Abilities
- Analytical Abilities: Capability to identify and resolve pricing inconsistencies associated with multiple types of pricing methods. Strong attention to detail is essential.
- Volume Management: Ability to manage a large volume of detailed work with accuracy and efficiency, even under tight deadlines.
- Self-Motivation: Must possess great attention to detail with minimal supervision. Thrives in an independent work environment while remaining a collaborative team player.
- Telephone Proficiency: Must have excellent telephone skills and etiquette, with the ability to handle difficult customers professionally and empathetically.
- Language Skills: Must be able to read and write fluently in English.
- Flexibility: Able to work flexible hours as needed, including occasional overtime or adjusted schedules based on business requirements.
Physical Demands
The Customer Service Representative role involves the following physical requirements:
- While performing the duties of this job, the employee is required to sit, stand, talk, and hear for extended periods.
- The employee is constantly required to use hands and fingers to feel, handle, or operate objects; and reach with hands and arms.
- The employee occasionally is required to stoop, kneel, crouch, and walk.
- The employee is capable of lifting and/or moving up to 25 pounds occasionally.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee works mostly indoors in the office setting and on occasion outside for brief periods of time.
- The employee can be exposed to wet and/or humid conditions, hot, cold, and snowy weather conditions, fumes or airborne particles, and vibration in certain situations.
- The noise level in the work environment can range from quiet to loud, depending on the setting and activity.
Career Growth and Learning Opportunities
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have access to comprehensive training programs designed to enhance your skills and prepare you for future advancement within the organization. We support career progression and encourage internal mobility, offering pathways to supervisory roles, specialized positions, and leadership opportunities.
You'll benefit from ongoing coaching, mentorship, and professional development resources that will help you refine your customer service abilities, expand your industry knowledge, and build a rewarding career with us.
Compensation and Benefits
arenaflex offers a competitive compensation package tailored to recognize your skills and experience. Our comprehensive benefits package includes:
- Competitive salary with performance-based incentives
- Health, dental, and vision insurance
- 401(k) retirement plan with company matching
- Paid time off and holidays
- Employee assistance program
- Professional development opportunities
- Flexible work arrangements after training period
Why Join arenaflex?
When you become part of the arenaflex team, you're not just taking a job – you're embarking on a career journey with a company that values its people. We foster an inclusive, collaborative environment where every team member's contributions are recognized and appreciated. Our commitment to excellence drives everything we do, from how we serve our customers to how we support our employees.
We believe in work-life balance and offer flexible arrangements that allow you to thrive both professionally and personally. With comprehensive training, ongoing support, and clear pathways for advancement, arenaflex is the perfect place to grow your career.
How to Apply
We invite qualified candidates who meet the requirements and are excited about this opportunity to apply. If you're ready to join a dynamic team and make a difference, we encourage you to submit your application today. Please ensure your resume highlights your relevant experience and qualifications.
arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming talented individuals who share our passion for customer excellence.