Join arenaflex as a Customer Service Professional supporting the Office of Servicemembers' Group Life Insurance (OSGLI) program and make a meaningful difference in the lives of those who have served our nation.
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**Engaging Introduction:**
At arenaflex, we have a rich legacy of serving those who have served our country. Since 1965, we have been proud to support the Servicemembers' Group Life Insurance (SGLI) program, providing essential life insurance products to active-duty service members, Veterans, and their families. This isn't just a job—it's an opportunity to be part of something greater than yourself, connecting with the men and women who have sacrificed so much for our freedom.
We are currently seeking dedicated Customer Service Professionals to join our OSGLI Customer Service Center. In this role, you will be the voice of arenaflex, handling correspondence and phone calls from service members, Veterans, and their loved ones. Your mission will be to explain benefit coverage, document concerns, and investigate complaints with professionalism, empathy, and precision. This is a fully remote position that allows you to work from the comfort of your home while still being connected to a supportive team environment.
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**Why arenaflex?**
arenaflex has been recognized by G.I. Jobs Magazine as a "Top 100 Military Friendly Employer," and we take immense pride in our commitment to hiring Veterans and supporting military families. We believe that the skills our service members have developed during their time in uniform—discipline, adaptability, problem-solving, and a strong sense of duty—make them exceptional contributors to our team. Whether you are a Veteran transitioning to civilian life or a civilian professional looking for a meaningful career, arenaflex offers a workplace where your talents are valued, and your growth is prioritized.
We understand that our strength lies in the diversity of our people. At arenaflex, you will find an inclusive environment where talented individuals from all backgrounds come together to make a difference. We encourage you to bring your unique perspective, challenge the status quo, and contribute to our mission of helping others.
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Key Responsibilities
As a Customer Service Professional at arenaflex, you will play a vital role in delivering exceptional service to those who have served our nation. Your daily responsibilities will include:
- Policyholder Support: Provide detailed information to policyholders, parents, spouses, and beneficiaries regarding their coverage, benefits, and policy details. You will serve as a trusted resource, answering questions with accuracy and compassion.
- Inquiry Management: Receive, evaluate, and respond to customer inquiries that may range from routine questions to more complex issues requiring deviation from standard procedures. You will need to adapt to unique situations while maintaining quality service.
- System Utilization: Utilize our computerized systems for tracking, information gathering, and troubleshooting. You will efficiently navigate multiple platforms to provide timely and accurate information.
- Problem Resolution: Address product, account, policy, and service inquiries by resolving problems and promoting appropriate products or services. Your goal will be to ensure every customer feels heard and supported.
- Needs Assessment: Assess customer needs and suggest or promote alternative products or services that may benefit them. You will act as an advisor, helping customers make informed decisions.
- Independent Decision-Making: Handle most calls and transactions independently, exercising good judgment to escalate issues appropriately when necessary. Your ability to know when to seek guidance will be key to your success.
- Performance Excellence: Demonstrate practical assimilation of arenaflex's Leadership Competencies, embodying our values in every interaction.
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Qualifications
Essential Qualifications:
- Experience: One to three years of directly related customer service experience, along with well-developed transaction processing skills.
- Communication Skills: Excellent oral and written communication skills, with the ability to convey complex information clearly and professionally.
- Customer Focus: Strong people skills and the ability to think like the customer, always prioritizing their needs and experience.
- Service Passion: A genuine passion for delivering top-quality service and a commitment to exceeding expectations.
- Reliability: Proven record of dependability, punctuality, and reliable attendance—critical for success in a fast-moving, inbound service center.
- Technical Aptitude: Proficiency with keyboarding and window-based applications, including the Internet. You must be comfortable learning new software systems.
- Self-Motivation: Proven self-motivation skills with the ability to work independently and take ownership of your responsibilities.
- Active Listening: Strong active listening skills to understand customer concerns fully and respond appropriately.
- Teamwork: Ability to excel in a team environment while also thriving when working independently.
- Organization: Excellent organization and prioritization skills to manage multiple tasks effectively.
- Learning Capacity: Ability to learn and retain a significant amount of technical information in a relatively short period of time.
- Receptivity: Openness to detailed performance feedback and a commitment to continuous improvement.
Preferred Qualifications:
- Education: A college degree is preferred; however, equivalent business or military experience will be considered.
- Military Background: We strongly encourage Veterans to apply, as your experience aligns with our commitment to serving those who have served.
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Work Schedule and Location
This is a fully remote position, allowing you to work from home. However, due to the nature of this role, all candidates must reside within 60 miles of one of the following arenaflex office locations: Newark, NJ, Fort Washington, PA, Moosic, PA, Jacksonville, FL, Hartford, CT, Shelton, CT, Portland, ME, or Minneapolis, MN. This requirement ensures that you can attend in-person events or address technical issues when necessary.
Training Schedule: Training will typically fall between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday.
Work Hours: The OSGLI Customer Service Center is open from 8:00 AM to 5:00 PM Eastern Time, Monday through Friday. You must have the flexibility to work either of the following shifts: 7:50 AM – 3:50 PM or 9:00 AM – 5:00 PM Eastern Time. Actual shift assignments will be determined after hire. Mandatory overtime may be required during peak periods.
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Remote Work Requirements
To ensure success in this remote role, all new hires must meet the following technical and environmental standards:
- Internet Connection: Subscribe to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. A wired Ethernet connection (connected directly into a router, Wi-Fi extender, or MESH system) is required—connecting via Wi-Fi is not permitted.
- Equipment: Use of a USB-wired headset with noise cancellation features is required for all Customer Service Professionals.
- Phone Capability: You must have the capability to handle calls with a cell phone (with unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.
- Workspace: Maintain a quiet area in your home with minimal distractions and a noise-free environment suitable for customer interactions.
- Reliability: Demonstrated reliability and dependability throughout our extensive training program is mandatory.
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Career Growth and Development
At arenaflex, we believe in empowering our employees to take charge of their careers. We offer a comprehensive suite of resources designed to help you expand your skills and experience, including:
- Learning Opportunities: Access to leadership development programs and powerful learning resources that enable you to grow both personally and professionally.
- Career Advancement: Job opportunities and networking resources to propel your career forward in any direction you choose.
- 1:1 Career Advice: Personalized career guidance to help you navigate your professional journey.
- Flexible Work Environment: We deliver on our purpose by offering flexibility while supporting your best work.
You will have access to the resources needed to take your career in any direction. Whether you aspire to move into leadership roles, specialize in a particular area of our operations, or develop new skills, arenaflex is committed to supporting your goals.
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Compensation and Benefits
arenaflex is proud to offer a competitive Total Rewards package that includes:
- Market Competitive Base Salaries: With yearly bonus potential at every level.
- Health and Wellness: Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, including parental and military leave.
- Retirement Plans: A 401(k) plan with company match up to 4%.
- Work/Life Resources: Support for topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Tuition Assistance: Financial support for traditional college enrollment, accredited certificate programs, and industry designations.
Salary Range: The base salary for this role ranges from $39,400.00 to $58,500.00, with specific pricing based on factors such as geographic location, candidate experience, and skills. This role may also be eligible for additional compensation and/or benefits, including participation in our discretionary annual incentive program.
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Join the arenaflex Team
We are looking for individuals who are ready to make a difference, challenge themselves, and grow alongside a global organization full of dedicated people who aren't afraid to think differently. At arenaflex, you will enjoy pushing boundaries as we build innovative solutions that help clients, customers, and employees live their best lives.
If you are passionate about delivering exceptional service, committed to supporting our nation's heroes, and ready to take charge of your career, we encourage you to apply today. Together, we can continue our legacy of strength, stability, expertise, and innovation.
arenaflex is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition, or any other characteristic protected by law.
Take the first step in your journey with arenaflex—where your skills, dedication, and passion can make a lasting impact.