Customer Service Associate

ECCO USA, Inc. is seeking a Consumer Customer Service Associate to join their Salem, NH corporate team. The role involves delivering exceptional customer service by addressing inquiries, resolving issues, and building positive relationships to enhance customer satisfaction and loyalty.

Responsibilities

• Enhance the future of ECCO USA by delivering exceptional customer service
• Address customer inquiries through email and chat promptly and professionally
• Resolve customer complaints and concerns efficiently while guaranteeing customer satisfaction
• Assist customers by product details, order placement, and addressing service-related concerns
• Engage with colleagues and various departments to meet customer requirements and enhance the quality of service provided
• Demonstrate adaptability, innovation and understanding while addressing customer service concerns and conveying policy
• Provide “Value Added” Service
• Present various options for order fulfillment or issue resolution
• Recommend Suitable alternative products
• Notify customers about new product launches
• Highlight ongoing promotions and sales
• Communicate and coordinate with all internal departments for smooth processing of all transactions
• Identify opportunities for upselling and cross-selling products and services to enhance customer experience
• Stay updated on company policies, product knowledge, and industry trends to provide accurate information to customers
• Other duties and/or special projects as assigned

Skills

• Minimum of one year experience in a customer service role
• Superior organization and follow-up skills
• Competent in reading, writing and speaking English
• Capable of effectively prioritizing tasks and adapting priorities as circumstances change
• Demonstrated capacity to perform under pressure while remaining composed, patient and empathetic when interacting with diverse customers

Company Overview