Job description
As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1)
As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Among your attributes:
- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company
Required profile
- Very good time flexibility to work 44 hours per week on a rotating basis;
- Have at least a baccalaureate
- Have an excellent command of business English (level C1 written and spoken)
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits
Benefits and others
In addition to a permanent contract (CDI), social security, private health insurance and transportation provided for closing hours, Foundever offers:
- Certification Training;
- A de-capped sales bonus;
- A performance bonus;
- An evolving salary;
- Subscription to the CNSS;
- A private health insurance
Like all the positions in our company, this position is open to people with reduced mobility
Time range
7:00 – 20:00
Net salary + bonus + (interesting incentive)
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