Customer Sales & Service Representative I

Mediacom Communications is a national provider of high-speed internet and cable services, committed to bridging the digital divide. The Customer Sales & Service Representative I will be responsible for answering customer inquiries, resolving billing issues, and promoting Mediacom services while providing a positive customer experience.

Responsibilities

• Interact with customers by telephone, as well as e-mail, mail, and fax
• Answer customer inquiries and solve problems regarding billing, services, and products
• Assess customer needs and interests to present Mediacom products and services
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services
• Exceed or maintain minimum sales, quality, and productivity standards
• Demonstrate courtesy and patience in customer relations
• Troubleshoot basic service issues and schedule on site service calls when necessary
• Receive and process customer payments

Skills

• High School Diploma or GED required; 2 Year degree preferred
• 1-2 years prior work experience in customer facing role required
• Basic knowledge of Microsoft Windows and experience using email programs
• Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
• Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers
• Strong written and verbal communication skills with the ability to work in a fast-paced environment
• Detail oriented, strong organizational and follow-through skills are required
• Ability to type 30+ WPM
• Ability to work evenings, weekends, and holidays
• Ability to work overtime when needed
• Ability to sit for extended periods of time
• 2 Year degree preferred
• Technical support experience preferred; not required
• Previous experience in an inbound call center environment preferred
• Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently

Benefits

• $1000 Sign-On Bonus!
• Paid on the job training and opportunity to promote!
• Company Provided Equipment!
• Hybrid schedule!
• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Employee discounts on Mediacom services, where available.
• In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Company Overview