Customer Care Advocate (Hybrid)

Quick Quack Car Wash is recognized as a leading environmentally friendly and sustainable company and is one of the best places to work. They are seeking a Customer Care Advocate to act as a liaison, providing answers and resolving problems for customers and team members regarding account and membership efficiency.

Responsibilities

• Begin with a strong desire to be helpful and exceed customer expectations
• Present a “Can do, will do” attitude
• Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner
• Listen attentively and understand the customer’s request for assistance
• Demonstrate empathy as appropriate
• Provide clear and complete answers
• Research and/or escalate as needed to make sure the customer is adequately taken care of
• Be a problem solver
• Suggest additional services by recognizing services we offer that may benefit the customer
• Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization
• Meet performance, quality, production, and Customer Satisfaction expectations
• Show willingness to collaborate and work with others in a team environment
• Regular attendance and punctuality are essential qualities for success

Skills

• FULL-TIME team members currently Shift available: 11:30 a.m. to 8 p.m with 2 days off
• Outstanding oral and written communication skills
• Excellent attention to detail
• Cheerful, friendly, outgoing personality; a true 'people' person
• Strong desire to help others
• Willingness to do what's best for the team
• Experience with the Microsoft Office suite of products (Outlook, Excel, Word, etc.)
• 1-year of Customer Service and/or Contact Center experience in a fast-paced environment
• Spanish bilingual preferred ($1 per hour pay differential upon testing, $17/hr.)
• College preferred

Benefits

• Monthly bonus, up to $500, if performance metrics are achieved.
• $1 per hour pay differential upon testing

Company Overview