Our client, a global leader in customer experience solutions, is partnering with one of the world's largest online travel platforms. We are looking for a Croatian/English-Speaking Travel Agent to join their team in Athens, either on-site or remotely. In this role, you'll support travelers and accommodation partners worldwide, ensuring smooth booking experiences and excellent service.
Key Responsibilities
- Handle incoming customer and partner queries via phone, email, and chat in both Croatian/Bosnian/Serbian and English
- Assist with reservations, cancellations, modifications, and general travel-related issues
- Provide guidance on platform tools, policies, and procedures
- Log all interactions in the CRM system, ensuring accuracy and follow-up
- Identify issues, resolve them quickly, and escalate when necessary
- Maintain professionalism and empathy, particularly in stressful situations
- Consistently meet service quality and customer satisfaction goals
Requirements
- Fluency in Croatian/Bosnian/Serbian and English (verbal and written)
- Strong computer and multitasking skills
- Excellent problem-solving and communication abilities
Will be considered a great asset if you have:
- Previous customer service, travel, or hospitality experience
Benefits
- Competitive Salary
- 1200€ Sign-on Bonus
- 50€ Meal Voucher
- Monthly Performance Bonus
- Private Life and Health Insurance
- 25 days of Annual Leave
- Relocationpackage for candidates relocating from abroad, including travel expenses and initial accommodation
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