Job Description:
• Support client consultations, lead follow-up, onboarding, and customer support activities
• Conduct phone and virtual consultations with prospective and active clients
• Review and discuss client credit reports at a high level
• Explain the credit repair process and available services clearly and professionally
• Communicate clearly with clients and help resolve questions or concerns
• Follow up with warm leads and nurture prospects through the sales process
• Assist with outbound lead follow-up activities
• Support the internal sales team with scheduling and communication
• Conduct cold lead outreach activities during downtime through phone calls, LinkedIn, Instagram, Facebook, and other assigned outreach methods
• Maintain accurate client records within the CRM
• Update account information and document interactions properly
• Assist with onboarding and account setup processes
• Support day-to-day administrative workflows related to client management
• Coordinate with internal sales and operations teams to support client success
Requirements:
• Confident and comfortable speaking with clients on the phone daily
• Strong communication and interpersonal skills
• Positive, energetic, and professional attitude
• Organized and detail-oriented
• Comfortable balancing customer service and sales support responsibilities
• Able to multitask and work in a fast-paced environment
• Motivated by performance goals and client outcomes
• Experience in phone sales, telemarketing, customer service, or virtual support roles
• Strong verbal and written English communication skills
• Comfortable with inbound and outbound phone communication
• Experience working inside CRM systems
• Ability to maintain organization and follow structured workflows
• Credit repair experience is a plus, but not required
• Ability to maintain confidentiality and handle sensitive client information professionally
Benefits:
• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!