The AAA Club Alliance Corporate Travel team, is seeking an experienced Meeting/Event Planner who possesses the skills and competencies required to manage a top client account and all aspects of their meetings, and events. This associate will be the primary contact for this client and responsible for customer satisfaction, maintaining customer communication, design and execution of their meetings and events, and the relationship as it relates to meeting services delivery.
What We Can Offer You:
At AAA, we provide a reliable and supportive work environment with plenty of opportunities for career growth.
Work-Life Balance
Remote Work: This is a work from home position, candidates must live within our territory in order to be considered: (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia)
Flexible Schedule: The schedule allows for considerable flexibility, with shifts potentially available from 9:30 AM to 6:00 PM EST.
Paid Holidays: Celebrate six paid holidays and two personal days throughout the year.
Generous Paid Time Off: Accrue nearly four weeks of paid time off during your first year.
Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
Competitive Starting Annual Salary of $55,000- 92,000.
Annual Bonus + Annual Merit Increase Eligibility
Comprehensive health benefits package
401(K) plan with company match up to 7%
Professional Development opportunities and tuition reimbursement
Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability
Minimum Qualifications:
BA/BS in Hospitality, Hotel Management, Business, or a related field is preferred
5+ years’ experience in meeting/event design, development and coordination
CMP certification is preferred
CVENT experience and certification is preferred
Proficient with Cvent registration tool used to manage registration and event logistics is strongly preferred
Strong working knowledge and advanced skills in the Microsoft Suite Office products, including Word, Excel, Outlook, PowerPoint, etc.
Ability to travel 25% for onsite support (including internationally) and internal company meetings
Required Skills/Competencies
Demonstrated success in managing a corporate client account
Ability to support multiple teams by representing Meeting Planning
Excellent interpersonal communication skills – both verbal and written, and ability to work with multiple business units and corporate clients, including overseas businesses and personnel
Ability to manage dedicated client
Ability to multi-task in a fast-paced environment
Ability to work well independently and as part of a team
Ability to maintain a calm and composed when working with corporate client, vendors and partners
Self-starter and highly motivated and dedicated to delivering excellent service
Extended hours during on-site meetings, overseas trips and during peak workloads or special projects
Computer skills, research skills and knowledge of PC software applications including registration
Ability to manage international meetings, events, hotels and travel
Key Responsibilities:
Present and create proposals to clients based on scope of work based per meeting or event
Oversee communication with all vendors related to dedicated meetings and events (hotels, venues, AV, DMC, transportation, entertainment, speakers, etc.)
Sourcing of meeting/event venues and vendors including negotiation & contract execution with legal, and strategic sourcing support as needed.
Designs and creates event website registration links/invitations and mobile applications (where applicable)
On-site meeting/event management including domestic and some international destinations
Assist with developing design strategy for applicable meeting and event, alongside client and leadership
Manage activity results throughout all meeting and events-assist with conducting post meeting/event surveys, writing reports, and documenting feedback. Report as needed to supervisor
Dedicated to meet all meeting and event expectations; including consultation, and logistical planning (meeting specifications, general session and special event design and management, and group travel integrations)
Inspect venues to ensure that they meet the client's requirements (if necessary)
Responsible for negotiations and contract accuracy with client for execution
Coordinate event services including room blocks, travel, ground transportation, food and beverage service, audio visual and meeting room logistics, etc
Provide sample communication campaigns and timelines to ensure established deadline are achieved
Develop internal files and documentation storage including tracking sheets, calendar reminders, contracts, request forms, commissions, fees and misc. notes
Request and review final folio prior to preparing and delivering final invoice to client
Ensure complete client satisfaction by obtaining 100% meeting satisfaction with the client stakeholder/ Provide onsite, white glove service, where applicable
Participate in quarterly reviews with client
Work hand in hand with international units overseeing event management and CVENT integration from internal technology
#LI-Remote US
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Customer Service