Contact Center Specialist

Arbor Financial Credit Union is a company that has been helping members and employees thrive for over 90 years. They are seeking a Part-time Contact Center Specialist to serve as the first point of contact for members, providing support through various communication channels and ensuring member satisfaction.

Responsibilities

• Manage inbound communications via phone, email, and digital channels
• Investigate and resolve member inquiries related to accounts, services, and digital banking and assist with appointment scheduling
• Provide card services support (troubleshooting, disputes, new cards, digital wallet enrollment, etc.) answer loan questions, process payments, sending payoff quotes and lien releases
• Accurately process account transactions
• Build relationships with members, identify financial needs, and recommend suitable products/services
• Monitor for and mitigate potential fraud to ensure regulatory/policy compliance

Skills

• High school diploma or equivalent
• 6 – 12 months customer service experience
• Strong attention to detail, organizational, problem-solving skills, communication, and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in basic computer operation
• Professionalism in conduct, communication, and appearance
• Ability to be bonded
• College degree
• Call center experience
• Financial institution and consumer lending experience
• Familiarity with Fiserv DNA
• Proficiency in MS 365

Benefits

• Hybrid work schedule (2 days remote)
• Schedules that work around student classes
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Employee Assistance Program to prioritize your wellbeing
• Loan and mortgage discounts + higher rates for savings products

Company Overview