Community Management Consultant
Language: English Speaker
Availability: 10 hours per week
Overview:
We Could Use Someone Like You in Our Crew
Do you have a creative mind as well as a deep understanding of online communities?
ModSquad is seeking an experienced Community Management Consultant with knowledge and passion for Social Media platforms.
As a ModSquad Community Management Consultant, you will work closely with our clients as well as the global ModSquad team. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities.
What You’ll Do
The day-to-day tasks of a ModSquad Community Management Consultant vary, but basic responsibilities may include:
Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)
Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans
Create and report KPI’s to the development team, and build reports that showcase performance, trends, and opportunity
Manage and respond to customers through social media tools (native and third party) including, but not limited to, Sprout Social, TikTok Studio, Meta Business Manager
Learn and explore new tools and platforms that improve workflow and client objectives.
Work closely, efficiently, and effectively with the client and internal teams (communication is daily)
Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)
Handle occasional community crises or troubleshoot escalations
Familiarity with GDPR, HIPAA, PII, and Trust & Safety policies that impact how we interact with digital customers and communities
A successful candidate needs to have confidence and strength in the following abilities:
Be a proactive, self-starter and independent contributor with follow-through on all initiatives
Have strong problem-solving, creative writing, and editorial skills
Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
Engage confidently with internal and external partners on video and voice calls
Enjoy engaging and developing a broad range of people, communities, clients, and trends
Have active and professional experience with Facebook, Instagram, YouTube, TikTok, Threads, X
Be able to execute on community initiatives, measure results, and modify programs based on feedback
Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
Be knowledgeable and passionate about niche communities
Desired skills and pluses:
Bachelor’s degree or equivalent work experience, with a minimum of 4 years in Social or Community management experience
The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
Experience managing ambassador/MVP programs
Knowledge of setting up third-party filters and native tools for engagement and moderation including keywords in Meta, creator care more in TikTok
Please ensure your Linkedin profile or resume showcases your professional social media or community management experience. We also welcome samples of any social content or blog articles you have crafted on behalf of a brand.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
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