Collections Analyst I

Ingersoll Rand is a company with over 160 years of technology leadership, dedicated to making life better for its employees and customers. They are seeking a Collections Analyst to manage a diversified accounts receivable portfolio, resolve disputes, and strengthen customer relationships while ensuring healthy cash flow.

Responsibilities

• Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO)
• Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts
• Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment
• Identify issues for escalation and request credit holds
• Develop and maintain business relationships with customers and sales office personnel
• Customer account reconciliation and identifying and tagging disputed items within assigned portfolio
• Tracking and ensuring timely clearing of these disputed items is required
• Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required
• Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities

Skills

• Associates Degree in Accounting / Finance
• 1+ years of experience working in accounts receivable / collections
• 1+ years ERP accounting software experience
• 1+ years of experience working within Microsoft Office Suite products
• 1+ years of demonstrated experience collaborating with internal and external customers
• Strong numerical aptitude with exceptional attention to detail and accuracy
• Highly organized, with the ability to manage multiple priorities and plan work effectively across daily, weekly, and monthly timelines
• Strong interpersonal skills with the ability to build effective relationships across sales, commercial offices, manufacturing teams, and customers
• Clear, professional written and verbal communication skills
• Bachelor's degree in Accounting or Finance
• SAP or Oracle experience
• Hands on experience with Microsoft Dynamics AX (Axapta)

Benefits

• Health care options like medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• A robust 401(k) plan
• Paid time off
• An employee stock grant

Company Overview