As a Cloud Administrator, you will be responsible for managing and supporting cloud environments with a focus on more complex troubleshooting, upgrade ownership, and process improvement. You will work independently on technical tasks, lead small initiatives, and collaborate with cross-functional teams to ensure optimal performance and reliability of cloud systems.
Key Responsibilities
- Monitor system health and respond to alerts and incidents
- Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting
- Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis)
- Support SSL/Cloudflare operations, including automation and renewal tracking
- Coordinate with internal and external stakeholders for upgrade planning and execution
- Analyze recurring issues and propose process improvements or automation
- Document upgrade procedures and contribute to operational runbooks
- Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions
- Collaborate with Cloud Services teams on escalated issues and root cause analysis
- Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership
- Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate
- Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight
Qualifications
- Ability to work 2nd shift EST hours (start at 1:00pm EST)
- 2–3 years of experience in cloud operations or technical support
- Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform)
- Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services)
- Understanding of networking fundamentals
- Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency
- Ability to follow documented procedures and clearly document troubleshooting steps and escalations
- Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment
- Willingness to learn new tools, platforms, and technologies in a fast-paced environment
- Experience working withing a ticketing systems, support workflows and ticket escalation
- Demonstrated understanding of system security, data privacy, and responsible access practices
The pay range for this position is $50,000-$64,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.