Job Summary:
The Clinical Specialist primary focus is large hospital systems. The Clinical Specialist is responsible for supporting Masimo Products and maintaining customer relationships with a variety of clinicians and other key stakeholders. The Clinical Specialist is a proactive member of the Masimo Clinical Team and works in partnership with internal and external customers. This position requires many capabilities as listed below including expert-level knowledge in evolving best practices and the ability to collaborate effectively with Masimo sales and clinical support colleagues to achieve sales objectives.
Duties & Responsibilities:
- Acquire the knowledge and become an expert of Masimo Technology and Products
- Coordinates the equipment needs of implementations with the ANZ Clinical Manager.
- Coordinates with the health care facility and OEM partners in order to provide a successful transition to Masimo Products.
- Coordinates with the Management Team to secure resources to support projects.
- Maintains an on-going relationship with Masimo customers to meet or exceed their expectations.
- Present a positive/professional image reflective of the Masimo Corporation.
- Conduct and assist the Sales Team with physical inventories as part of the Masimo sales process.
- Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction and loyalty.
- Ability to be an integral part of an innovative, fast paced clinical and business development team.
- Identify specific needs of the customer before, during and after implementation; identify problems and assist in providing solutions.
- Conduct demonstrations (side-by-side) and evaluations (using ADC) for Masimo Technologies.
- Document customer interaction using the Masimo Customer Relations Management Tool, updating on a weekly basis at a minimum.
- Consults with healthcare partners and skilled clinicians to identify solutions that consistently deliver optimal care at a lower cost through automating patient management across the continuum of care with Masimo products, measurements, and data.
- Works with Masimo account manager to develop and execute a strategy to support the customer’s strategic initiatives.
- Consults on workflow solutions to minimize disruption and maximize efficiency.
- Uncover opportunities to expand Masimo solutions.
- Work with account manager to meet territory sales objectives.
- Develops and maintains an on-going partnership with Masimo customers to meet or exceed their expectations with a primary focus in large hospitals or health systems.
- Ability to prioritize and plan independently, as well as with sales and CS team members to meet the goals of the company and attain customer satisfaction/loyalty.
- Provides advanced troubleshooting and product support.
- Overnight Travel is required (50% or more).
- Performs the Project Management Role, Lead Clinical Specialist Role, or Clinical Specialist Resource Role for on-site implementations, evaluations and additional projects as directed by the Clinical Manager ANZ or Management Team.
- Performs special projects as requested.
- Additional duties as assigned.
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
- Minimum of 5 years’ experience of relevant clinical experience in a medical device industry or hospital environment.
- Exceptional written, oral and interpersonal skills
- Must be PC literate
- Excellent organizational skills
- Ability to work independently
- Independent problem solving skills
- Ability to travel extensively
- Must meet current state and/or professional license requirements
Preferred Qualifications:
- At least 2 years critical care or related clinical experience.
- Leadership experience.
- Track record of creating close client relationships and looked upon by customers as a trusted advisor.
- Registered Nurse
Education:
Registered Nurse preferred.
Physical requirements/Work Environment
This position primarily works outside of a traditional office environment, making frequent customer contact on a daily basis. It requires frequent sitting, standing, walking and lifting (must be able to lift a minimum of 50 pounds). Daily use of a computer and other computing and digital devices is required. May stand for extended periods when facilitating meetings or walking in the facilities. Must be able to travel extensively (both domestically and locally), so the ability to operate a motor vehicle and maintain a valid Driver’s license is required. Must have a valid Driver’s license with a driving record that meets company’s insurance requirements.
The physical demands of the position described herein are essential functions of the job and employees must be able to successfully perform these tasks for extended periods. Reasonable accommodations may be made for those individuals with real or perceived disabilities to perform the essential functions of the job described.