Client Operations Manager

Client Operations Manager (Project Management, Client Delivery, Automation, SOPs) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Client Operations Manager to own client delivery, execution tracking, and operational workflows across multiple accounts.

This is a high-ownership, execution-driven role where you will:

• Manage client communication and expectations
• Drive accountability across teams
• Ensure consistent delivery and progress
• Build systems that eliminate operational gaps

Your goal: keep clients moving forward without founder involvement in day-to-day operations.

What You’ll Own

Client Operations & Communication

• Serve as the primary point of contact for clients
• Manage communication across:
• WhatsApp
• Slack
• Google Workspace
• Run regular check-ins to track:
• Progress
• Commitments
• Blockers
• Maintain clear, structured communication across all stakeholders

Delivery & Execution Management

• Maintain a live tracker for all client workstreams
• Ensure all deliverables are completed on time
• Identify and drive the top 2–3 priorities per client each week
• Proactively flag risks and resolve execution gaps
• Step in to unblock teams and maintain momentum

Workflow & Process Optimization

• Build and improve:
• SOPs
• Workflows
• Operational systems
• Identify inefficiencies and implement structured solutions
• Create automations for:
• Reporting
• Tracking
• Notifications
• Leverage AI tools to improve speed and execution

Team Coordination & Accountability

• Align cross-functional teams on:
• Timelines
• Deliverables
• Outcomes
• Hold teams accountable while maintaining strong relationships
• Identify bottlenecks early and resolve them proactively

Hiring Support (As Needed)

• Assist with:
• CV screening
• Initial candidate evaluations
• Provide structured recommendations for hiring decisions

What Makes You a Great Fit

• Execution-focused with strong operational discipline
• Highly organized with exceptional follow-through
• Strong communicator who can confidently manage clients
• Comfortable working in fast-paced, scaling environments
• Problem-solver who proactively removes blockers
• Systems thinker who builds structure where none exists

Requirements

• 3–5 years experience in:
• Operations
• Project management
• Chief of Staff
• Account management
• Proven experience managing:
• Multiple clients or workstreams simultaneously
• Hands-on experience building:
• Workflows
• SOPs
• Real operational systems
• Strong client-facing communication skills
• High ownership, accountability, and attention to detail

Nice to Have

• Experience contributing to company growth or scaling operations
• Experience with automation tools:
• Zapier
• Make
• Airtable
• Notion
• Exposure to AI-native tools:
• n8n or similar
• Background in startups or high-growth environments

Tools & Tech

• Slack / WhatsApp / Google Workspace
• Notion / Airtable / ClickUp (or similar)
• Zapier / Make / n8n
• AI tools for automation and workflows

What Success Looks Like

• Minimal founder involvement in day-to-day operations
• Consistent, on-time delivery across all client accounts
• Clear, scalable operational systems in place
• Improved client performance and measurable growth
• High client satisfaction and retention

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding

Apply Now

If you’re an operations-driven leader who thrives on execution, accountability, and building scalable systems, we’d love to hear from you.

Apply now and take ownership of client delivery at scale.

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