SUMMARY
The Client Coordinator Trainer is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.
ESSENTIAL JOB FUNCTIONS
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
- Maintain daily contact with the QA department regarding workflow and pending report status.
- Contact providers for assignment and update database.
- File and archive open and closed cases.
- Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Direct calls to other departments as needed.
- Perform various clerical duties such as typing, filing, emailing, and proofreading.
- Assist in resolution of customer complaints and quality assurance issue.
- Notify management of any report issues or concerns.
- Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
- Perform other duties as assigned.